Is anyone else having issues with the Time Entries BETA that rolled out yesterday? I cannot see time entered prior to noon yesterday.

jamespaul · ‎February 27, 2022

Hello, LLit11.

I would also get frustrated when there's no support when I need it the most. I want to make this up to you by helping you out with page issues in QuickBooks.

It looks like the screen video wasn't posted properly. Though, you can still reply and follow-up with it. Screenshots can work, too.

The Time Entries page and the sidebar issues might be related to the user interface view. You'll want to switch to the Accountant View to let the side panel and the pages load properly.

Click on the Gear icon, then proceed with the Switch to Accountant view link.

Also, have you tried doing this with our support? When a browser's cache is full or there's a corrupted webpage data, it can cause overlay issues and sync problems in QuickBooks Online.

You'll want to isolate this issue by using a private window. This can help us rule out any cache-related issue that might've caused the problems. Use these shortcut keys to open it:

Google Chrome: Press CTRL + Shift + N.
Safari: Press Command + Shift + N.
Mozilla Firefox: Press CTRL + Shift + P.

Log in to your QuickBooks Online account, then check the sidebar overlay and the Time Entries page.

When the system shows your employees properly and the overlay loads, go back to the regular browser and clear the cache. This removes the webpage data that's causing the issues.

Need help with the steps in clearing the cache? Pull up this article to know how to do it on different browsers: Clear cache and cookies to fix issues when using QuickBooks Online.

When you're done clearing the cache, close any browser instances to complete the process.

Also, make sure you're using a supported and updated browser for QuickBooks Online.

Only the Advanced edition has 24/7 support. Plus, Essentials or Simple Start users can reach out to our support during Mondays to Fridays.

Support on Saturday has limited available times. Though, the QuickBooks Community team is always available to help 24/7.

Check this article for our live support availability: QuickBooks Online Support.

If you need help in processing payroll after fixing the issue, this article will guide you through the steps: Process or run payroll.

I'm also up and willing to help out again if you have questions regarding your timesheets. If you have any other tasks in QuickBooks, please let me know and I'll extend my assistance to those areas.

LLit11 · ‎February 27, 2022

I tried switching to Accountant View and also an Incognito window and neither worked. The video won't attach - i received an error message (of course) that this platform won't support .mov files. A screenshot is pointless because it doesn't show the actions I am taking and the looping failed result, but I attached one anyway.

jamespaul · ‎February 27, 2022

Hello, LLit11.

I appreciate the reply and the screenshot provided. I'd like to give the next steps so we can take care of the Time Entry page issue.

Since there's no resolution after doing the steps, let's take it up a notch and contact our support.

You mentioned that you've already called our support. I would still recommend having an agent look at the issue again and bring up an investigation case about this. Use the same phone number you've called. Take note of the support times from the article I've linked above.

If you have a case number handy, provide that to the next agent so they can continue the next steps without starting all over again.

In case you need to pull up some payroll reports for your employees, you can check this article for more details: Run payroll reports.

You're still welcome to post here if you have any other concerns with your time entries or any other areas in QuickBooks.

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