Is anyone else having issues with the Time Entries BETA that rolled out yesterday? I cannot see time entered prior to noon yesterday.

I've been having the same issue for over a month now...at this point I'd like to just delete all the time entries, and it won't even allow me to do that.

Hi there, bbarry.

Can you tell us what happens when you tried to delete the time entries? We'd want to make sure that we're giving you the right set of steps and information to resolve the issue. 

Please add a reply below to share more details. Thanks. 

Deleting is not an option.  Once I open a time entry the error shows and I can't do anything other than close the window.

Good morning, @bbarry. 

Thanks for reaching back out to the Community, and adding some helpful information about this issue. I want to ensure that you're able to get back on track. 

When you open the time entry, what error is displayed on the screen? After receiving these details, I'll be able to determine the best solution to the problem. 

However, let's try a few troubleshooting steps to resolve this issue. Using a private browser or incognito window can eliminate any errors that are occurring in the system. Here's how depending on the session you're using: 

• Safari: Command + Shift + N
• Internet Explorer/Firefox: Ctrl + Shift + P
• Google Chrome: Ctrl + Shift + N 

If this works, then go back to your regular session and clear your browser's history. This will remove any errors that get in the way of you deleting the time entries. If this doesn't work, please provide me with some more insight into this problem. 

These steps should do the trick. Let me know if you have any other questions or concerns. I value you and the success of your business. I'm only a few clicks away if you need me. Bye for now!

Here's the error message that I've been receiving for over a month when looking at time entries.  All entries were imported from TSheets...so as I see it we pay you for 2 services that are supposed to integrate seamlessly, yet I have to manually enter any time that I want to bill to clients.

This is a new feature we’re trying out, and it might not always work. Please try again later.

I use Microsoft Edge...

With the myriad other issues I've had with QBO, clearing the cache/history has resolved nothing.

Please work on a fix from your end.

Thank you for bringing this to our attention @bbarry and @DJS2021. I've talked to my team and I'll need a bit more information from you so we can dig a little deeper and get this resolved. 

I'll be reaching out via PM to both of you to get that info and we can proceed from there. Thank you so much for your patience, it's greatly appreciated!

QuickBooks customer support already contacted me and said I was wrongfully included in the BETA.  They rolled it back and restored my service to the prior version and everything now works as it did before.

Great to hear, @DJS2021! Just messaged our other customer experiencing this to start that same process. Again, thanks for your patience and I'm happy you're back to business!

I have a similar issue and need to be removed from the Beta, can you help me with this?

Thank you for reaching out to us, @dmalit.

I'll be happy to add some helpful information about your Beta Software concern.

QuickBooks Time Center beta has increased existing QuickBooks Online customers affected.  This should have been rolled out to United States customers only, who have not used Weekly timesheets or Single Time entries.  It seems that existing time users are added to the beta and shouldn't have been.  Existing QuickBooks Time customers may be missing the link to "Launch QuickBooks Time" in Time Center. We are working to bring that back, ut in the meantime, go to tsheets.intuit.com to log in.

We're always here in the Community to help if you have other questions related to QuickBooks. Stay safe!

I really just need to be removed from the Beta. I use a third party app for time tracking and the Beta UI is causing issues with this. Can I have it removed?

Hi, @dmalit.

You can send feedback from your QuickBooks Online account, and our engineers will remove the QuickBooks Time Center Beta feature. I'll guide you how.

1. Log in to QuickBooks.
2. Go to the Gear icon, then click on Feedback under Profile.
3. Input your suggestion or feedback, then click on Next.

Once done, you can track feature requests through the QuickBooks Online Feature Requests website.

Aside from that, you can also check out the topics from our help articles for more hints and resources while working with QuickBooks in the future. Here's the link: Find help articles, video tutorials, and more.

If you have any other questions about QuickBooks or time entries, let me know by adding a comment below. I'm more than happy to help. Keep safe!

Its not a feature I am wanting changed, I just want to be removed from the beta all together.

I need my account to work how it is described in this article: https://quickbooks.intuit.com/learn-support/en-us/manage-timesheets/how-to-turn-on-and-set-up-time-t...

I have attached a Screen shot of what I see instead.

Thanks for coming back, @dmalit. I appreciate your feedback about the beta of QuickBooks Time Center. At the moment, we're unable to remove it. 

On the other hand, I couldn't find the screenshot you've attached. Can you please send it again so I can see what you're seeing on your end?

I'll look forward to hearing again from you. I'd be delighted to answer your next posts. 

Here is what I see. I have no single time activity or weekly time sheet option.

Hi dmalit,

In the new interface, you will no longer choose between single or weekly timesheets. Both options are already available on one page, you just need to select the date and the details of the time entry.

1. Click +New.
2. Choose Time Entry.
3. Choose an employee whom you're tracking time for.
4. Select the date and enter the time details of that day.
   
5. Click Save.

Feel free to go back to this thread if you have other questions about time tracking.

I see that. My issue is that I am using a another app to send time data using your time activity APIs.

This time sheet does not seem to display those tine entries. So now I cannot use my other time app unless I am reverted back to the old UI and time sheets.

Thank you for getting back, @dmalit.

For now, you need to connect with your app provider for further assistance with this. This way, they can provide you with options and workarounds or solutions regarding time entries. The developer or creator of the application can also connect with our developer team. From there, they can discuss how the integrations between these apps work.

Please feel free to leave a comment below if you have any other follow-up questions. I've got your back, and I'm ready to help. Cheers for more success!

So I don't have the option of being removed from the Beta like the original poster of the issue?

Could you tell me how people are selected to be put in the Beta?

I've got you covered, @dmalit. 

You can easily be removed from Beta by sending feedback to our developers and they will do all the work for you. Don't worry. It only takes a few easy steps in your account. Here's how: 

1. Go to the Gear (Settings) icon in the top right-hand corner. 
2. Under the "Profile" column, choose Feedback. 
3. Type in the information and hit Next when ready. 

After they receive this feedback, they'll take it into their own hands to remove you from the Time Beta. 

This should do the trick. Should you need any further assistance, feel free to ask. I'm only a comment away if you need me. Bye for now! 

I summitted feedback last week requesting this. I did it again today.

Is there a way to track the progress if this request? 

We appreciate your feedback, dmalit. 

We can't provide the progress regarding your feedback about the Time Entries Beta. However, you can visit our QuickBooks Blog to get the latest update and what our Product Care Team is working on.

Aside from that, you can call our Customer Care Team. This way, you'll get updated with any progress they make with this issue. 

Here's how to contact them: 

1. Click the Help menu in the upper-right hand corner.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Click Get help from a human or Contact Support Team.
5. Select between Send a message, Schedule an appointment, or Get a callback.

You can check this article for more information: QuickBooks Online Support. 

Your patience and understanding in this situation are much appreciated.

Get back to me here if there's anything else that I can assist you with. Have a nice day!

I have been having issues with Time Entries since I started my trial months ago.  I spent over an hour on the phone with someone who wasn't able to resolve the issue, which was that the screen was telling me I had no employees entered despite the fact that I had 3 entered (shown on the Employees screen).  I haven't had time to focus on this and a few other troubleshooting issues until I decided to sit down today in hopes it was resolved, but it looks like it's merely morphed into a new issue - neither the Time Entries page nor the sidebar overlay are loading properly.  To top it all off Quickbooks doesn't have customer 24/7 service?  Who runs a business strictly M-F??  VERY frustrating trial, this is my last resort.  I've attached a screen video of my issues.

I have been having issues with Time Entries since I started my trial months ago.  I spent over an hour on the phone with someone who wasn't able to resolve the issue, which was that the screen was telling me I had no employees entered despite the fact that I had 3 entered (shown on the Employees screen).  I haven't had time to focus on this and a few other troubleshooting issues until I decided to sit down today in hopes it was resolved, but it looks like it's merely morphed into a new issue - neither the Time Entries page nor the sidebar overlay are loading properly.  To top it all off Quickbooks doesn't have customer 24/7 service?  Who runs a business strictly M-F??  VERY frustrating trial, this is my last resort.  I've attached a screen video of my issues.