Is anyone else missing the credit card payment option on their invoices. I used to have that option on my invoices but now it doesn't show up.

Hi there, lady1.

Thank you for visiting the QuickBooks Community. I'll be providing details on how the credit card payment works in QuickBooks. Then, to ensure you'll be able to see the credit card option in the invoices after following the details or steps below.

When accepting credit card payments or seeing this option in QuickBooks Online, you'll need to have a QuickBooks Payments account to process this. That said, I recommend going to the Billing and subscription section so you'll be able to check and make sure that your payment account is still active.

Here's how:

1. Sign in to QuickBooks Online as a primary admin.
2. Click the Gear icon ⚙ and choose Account and settings.
3. Select the Billing & Subscription tab.
4. Go to the QuickBooks Online Payments tab. Then, review your subscription.

If the issue still persists, a full cache of history and temp files could be the cause of unexpected behaviors, like missing the credit card payment option. I recommend logging in to your QuickBooks account using a private browser. Then, try to open your invoices from there. This is to rule out the possibility of a webpage issue, and private browsing doesn't store local files or cache.

Use these keyboard shortcuts based on the browser you're using:

• For Firefox or Microsoft Edge, press Ctrl + Shift + P.
• For Chrome, press Ctrl + Shift + N.
• For Safari, hold down Command + Shift + N.

If it works in incognito, you'll have to clear the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. If the steps above didn't work, use another supported browser as an alternative.

Lastly, you may refer to this article to view different details about the deposit times for customer payments: Take and process payments in QuickBooks Online.

Let me know if there's anything else you need help with CC payment. I'm always here to help you anytime,lady1. Take care and keep safe!

Thank you for your quick and I'm sure helpful response. I did happen to figure out what my problem was. I had change how my invoices were delivered from online invoice to html delivery. once I switched it back, the credit card options showed back up on my invoices. 

Thanks again for your help.

 I did this:

1. Sign in to QuickBooks Online as a primary admin.
2. Click the Gear icon ⚙ and choose Account and settings.
3. Select the Billing & Subscription tab.
4. Go to the QuickBooks Online Payments tab. Then, review your subscription.

There is no QuickBooksOnlinePayments tab showing. Can you tell me where it is? Our subscription is up to date. That did display.

Welcome to the QuickBooks Community, @kccarlsbad. I want to ensure you'll be able to see that option in QuickBooks Online (QBO).

To see the QuickBooks Online Payments tab under the Billing & Subscription menu, you have to ensure that you've signed up for QuickBooks Payments. 

Then, connect your QBO account to it. Here's how:

1. Log in to your QuickBooks Online account as an admin.
2. Then, navigate to the Settings menu and select Account and settings.
3. Next, click Payments.
4. In the Existing account section, click Connect or Link Merchant Service.
5. Then, select the QuickBooks Payment account you want to connect to and click Connect.
6. Review the account info and make sure it's accurate. If everything looks good, select Connect.
7. When the connection is finished, sign out and sign back into QBO.

After that, you'll now have to turn on the payment options and process payments.

Once everything is fine, you're now ready to process customer invoice payments in QBO: Take and process payments in QuickBooks Online with QuickBooks Payments. 

For reference about the process, check out this article: Connect your QuickBooks Payments account to QuickBooks Online.

When finished, go back to the Accounts and settings page again and follow the steps provided by my colleague to see the QuickBooks Online Payments tab.

I'll include this helpful resource that you can access to learn more details about QuickBooks Payments: QuickBooks Payments FAQ.

I'm always here ready to provide additional assistance if you have any other concerns navigating your QBO account. Feel free to post again here. Have a good one and keep safe.