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daye-steadytakep
Level 1

Is there a limit on the dollar amount QBO can accept from a customer who is paying their invoice?

We have had customers who have their payments not go thru because it is above some limit. If our customer owes us $10,000, we should be able to accept that, shouldn't we? Is there a way to increase the limit?
Solved
Best answer July 19, 2021

Best Answers
LieraMarie_A
QuickBooks Team

Is there a limit on the dollar amount QBO can accept from a customer who is paying their invoice?

Hi there, @daye-steadytakep. I've got just the information you're looking for regarding the payment limit.
 

There's a processing limit of how much some users can get paid online in a 30-day rolling period. When you reach the limit, customers won't be able to pay online until it's reinstated. Although, they are still able to pay through cash or checks.

 

You can contact our QuickBooks Payments Support Team so they can check your account and provide more details about your processing limit. Before doing so, please review our support hours guide to ensure your concern gets addressed right away.

 

Here's how:

  1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  2. Select Talk to a Human.
  3. Enter a short description of your concern and press Enter.
  4. Click I still need a human.
  5. Select Contact Us to connect with our live support.
  6. Choose Get a callback.
    help.JPG

 

You'll want to know how long it takes to get customer payments in your bank account. Check out these articles for your reference:

 

I'm always here if you have any follow-up questions about processing payments. Have a good one.

View solution in original post

2 Comments 2
LieraMarie_A
QuickBooks Team

Is there a limit on the dollar amount QBO can accept from a customer who is paying their invoice?

Hi there, @daye-steadytakep. I've got just the information you're looking for regarding the payment limit.
 

There's a processing limit of how much some users can get paid online in a 30-day rolling period. When you reach the limit, customers won't be able to pay online until it's reinstated. Although, they are still able to pay through cash or checks.

 

You can contact our QuickBooks Payments Support Team so they can check your account and provide more details about your processing limit. Before doing so, please review our support hours guide to ensure your concern gets addressed right away.

 

Here's how:

  1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  2. Select Talk to a Human.
  3. Enter a short description of your concern and press Enter.
  4. Click I still need a human.
  5. Select Contact Us to connect with our live support.
  6. Choose Get a callback.
    help.JPG

 

You'll want to know how long it takes to get customer payments in your bank account. Check out these articles for your reference:

 

I'm always here if you have any follow-up questions about processing payments. Have a good one.

View solution in original post

Fiat Lux - ASIA
Level 15

Is there a limit on the dollar amount QBO can accept from a customer who is paying their invoice?

@daye-steadytakep 

You should have one or two additional payment processors as the backup options to integrate with your QBO,

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