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hellmuth
Level 1

Is there a way to raise the limit on the invoice payment link?

The current limit is $49,999.99 - our invoices can be $300,000 so customer have to process 6 transactions to pay their invoice and we are charged 6 transaction fees.
7 Comments 7
JamaicaA
QuickBooks Team

Is there a way to raise the limit on the invoice payment link?

Congratulations on your sales, @muth. I'll route you to the best available support so you can request an increase in your payment limits.

 

There are standard daily and monthly payment limits for some users. Your banking and processing history is used to determine the limits. Customers won't be able to make online payments once you've reached it unless it's restored inside the 30-day rolling window.

 

You can still get paid for your invoices using cash or checks, though. As much as I'd like to help you, you'll need to contact our Support Team. This is because the process involves some personal documents. Community is a public forum, and it's our priority to keep your information safe.

 

Here's how:

 

  1. Go to the Help icon and choose Search.
  2. Click the Contact Us button and enter your concern.
  3. Press Continue.

 

You'll want to advise your clients to speak with their banks to raise their credit limits. You can also search for a third-party app to help you control your daily online payment processing limit.

 

See this article to learn more ways of receiving invoice payments: Record invoice payments in QuickBooks Online.

 

Feel free to read these handy materials to learn more details about processing your payments:

 

 

If you need a hand with payments or any QuickBooks tasks, leave a message below. I'll be here to help. Keep safe and stay healthy. 

hellmuth
Level 1

Is there a way to raise the limit on the invoice payment link?

I don't think you understand the question.  This has nothing to do with the bank limits - this is completely an arbitrary limit that Quickbooks set on the transactions.  When a customer receives the payment link in their invoice email and click on that link the most they are able to process is $49,999.99 even if their invoice is $50,000 and it is the only transaction of the day for our company or theirs.  I spent over 2 hours on the phone with support yesterday and they were not able to increase it.  It is a shame because it was convenient and Quickbooks is losing huge accounts due to this limit and the fees involved.  It is bad enough that the limit is there but then if it takes several transactions to get one large invoice paid we are then charged for each transactions so we could be charged 6 transaction fees for one invoice is they are paying a $300k invoice.  No one was able to assist so I will be cancelling the program and QB's will no longer be processing our millions of $'s in invoices monthly.  Customers will have to do ACH through their banks. 

pbuck
Level 1

Is there a way to raise the limit on the invoice payment link?

I have the exact same issue as you. We need our limits raised. Our customers are paying the same invoice multiple times, which is incredibly inconvenient. It's unnecessary to have to pay the transactions fees multiple times for the same invoice. 

ChristineJoieR
QuickBooks Team

Is there a way to raise the limit on the invoice payment link?

I know you've been longing to increase the ACH processing limit, @pbuck. Let me handle this query concerning this topic.

 

We need to contact our Merchant Services Support team and submit a request to expand the limit amount. They can check your account and see the allowable amount you can get.

 

Follow the steps below:

 

  1. Sign in to your QuickBooks Online company.
  2. Select the Help (?) icon at the top right.
  3. Select or type Contact Us.
  4. Enter your concern, then select Let's Talk.
  5. Choose a way to connect with us:
  • Ask the community to get assistance from businesses like yours.
  • Start a chat with a support expert.

 

Let me offer this page for additional insights about handling your invoices: Manage invoices.

Some of these articles can help you manages your accounts receivables and invoices in QuickBooks Online.

 

There you have it. Know that we are still here to guide you always. Keep me posted in the loop.

JL1963
Level 1

Is there a way to raise the limit on the invoice payment link?

Don't bother contacting QB about this. After asking me to verify all sorts of info, they told me that the hard limit is $49,999. This is not at all helpful for us as our client invoices are regularly over that amount.

Fiat Lux - ASIA
Level 15

Is there a way to raise the limit on the invoice payment link?

@JL1963 

If you are running a B2B company, consider having a 3rd party payment processor.

JL1963
Level 1

Is there a way to raise the limit on the invoice payment link?

No, we're a business invoicing our customers. Many if not most of our invoices are over $50,000.

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