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jvasquez
Level 1

Is there any limit to receiving payments from customers via ACH (I have the billing info and already processed one lower value invoice, but I can't process a new one)

Wen, I try to process the new invoice I get this message: "The transaction was declined because the bank account is incorrect, or there is a security concern." How can I fix this and receive the payment using their billing info?
5 Comments 5
JoesemM
Moderator

Is there any limit to receiving payments from customers via ACH (I have the billing info and already processed one lower value invoice, but I can't process a new one)

Let me share some information about the Payment limit and route you to the right support, @jvasquez.

 

In QuickBooks, there isn't a limit on how many payments you can accept that are paid by a credit card. Though, your client has a possible limit for the money out o their account.

 

 To sort this out, I'd suggest contacting our Merchant Support Team. They can review each profile and provide other troubleshooting steps to get fix the error you get. Their contact information can be found at the following link: QuickBooks Payments Contact Information.

 

 To learn more about the payments limit, check out this article: Online payments and processing limits

 

 Also, feel free to use these links for more details about processing payments in QuickBooks:

 

 

Comment back below if you need more help in managing customer payments or any QuickBooks-related concerns you may have. I'm here to help. Have a good one, @jvasquez.

jvasquez
Level 1

Is there any limit to receiving payments from customers via ACH (I have the billing info and already processed one lower value invoice, but I can't process a new one)

Thanks for the information, Joesem, , I'll try to contact support, I've been trying so for like a week with no success. Does this apply as well for ACH payments? As I have their bank account info, not their credit card info.

JoesemM
Moderator

Is there any limit to receiving payments from customers via ACH (I have the billing info and already processed one lower value invoice, but I can't process a new one)

Thanks for getting back to us, @jvasquez

 

Yes, the information I've shared above will also work with ACH payments and it will be an easy process for you since you already have their bank account info. The system lets you accept credit cards, debit cards, and ACH bank payments.

 

For more details check this article: Accepting payments

 

Also, you'll want to contact QuickBooks Payments Team during support hours from 6 AM-6 PM PT Monday-Friday. This way, you'll be able to get a response from them as they can pull up your account in a secure environment.

 

If you have any other questions, feel free to post here anytime. Thank you for your time and have a great day. Stay safe, @jvasquez.

jvasquez
Level 1

Is there any limit to receiving payments from customers via ACH (I have the billing info and already processed one lower value invoice, but I can't process a new one)

Hi @JoesemM ,

 

I have already talk with support and with my customer, the issue is a security concern on their bank side, to solve it, I have to share the ACH originator ID and the company name sp they create an exception rule, I supposed this should be the one of Intuit, can you share that?

 

Thanks!

DivinaMercy_N
Moderator

Is there any limit to receiving payments from customers via ACH (I have the billing info and already processed one lower value invoice, but I can't process a new one)

Thanks for getting back here, @jvasquez. I'm here to provide information about your concern.

 

For getting and providing personal details, I highly suggest reaching out to our Payments support team or the affected bank. The Community is a public platform and we don't want to endanger your privacy and security. To ensure you'll be assisted immediately, please visit our support hour's page to check when our support team will be available. 

 

Also, some users of QuickBooks Online (QBO) Payments was assigned an average daily and monthly payment limit. This is for the ACH bank transfer and credit card payment method. Once you reach the processing limit, customers will not be able to pay online until your limit reopens over time. However, you can still accept payments through cash or check.

 

Feel free to browse our QuickBooks Help page in case you need articles to guide you in any of your QuickBooks tasks. You can also bookmark the articles for easy access in the future.

 

Leave a reply below if you have any other payments concerns. I'm always around to help you. Have a good one. 

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