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djones3
Level 1

Is there anyone out in the community having problems accessing quickbooks online customers and expense vendors

When I click on Sales it says loading but nothing is coming up
3 Comments 3
julest
Level 1

Is there anyone out in the community having problems accessing quickbooks online customers and expense vendors

Yes. I can log in and see dashboard but no sales transactions or customer info

1Dash
Level 1

Is there anyone out in the community having problems accessing quickbooks online customers and expense vendors

I am having the same exact problem.

katherinejoyceO
QuickBooks Team

Is there anyone out in the community having problems accessing quickbooks online customers and expense vendors

Thanks for coming to the Community, @djones3, @1Dash,and @julest. We are aware of this issue and our product team is now investigating the root cause to quickly fix this it. 

 

I understand you'll need to work on your transactions. As a workaround, I'd suggest using another browser like Firefox to bypass the problem.

 

You'll also want to consider using the QBO Mobile app or QBO Desktop app as another option. 

 

While we're still working for a fix, I'd also recommend contacting our Customer Care team to add your account to the list of the affected users. Please provide them the investigation case: INV-46408 for fast-tracking. 

 

Also, any progress will be communicated through email. 

 

For future reference, watch our quick video tutorials to guide you on how to record invoices and customer payments in QuickBooks Mobile App: 

 

 

Feel free to message again if you have other concerns. We're always here to attend your needs. 

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