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samromo2
Level 1

Is there customer support on saturday?

 
18 Comments 18
Angelyn_T
QuickBooks Team

Is there customer support on saturday?

Hi @samromo2.

 

Yes, our QuickBooks Online Support Team is available on Saturdays from 6 AM to 3 PM PT. If you want to connect with live support, you can follow these steps:
 

  1. Open your QuickBooks Online account, then go to the (?) Help icon.
  2. Choose the Talk to a human option (then type it again when prompted).
  3. When asked by the bot, enter a short description of your concern.
  4. Select I still need a human.
  5. Proceed with Contact us.
  6. Click Let’s talk, then choose either Get a call or Start messaging.

 

You can also open this link to review the support's business/operating hours: QuickBooks Online Support.

 

On the other hand, it would be my pleasure if you can share your concern here on the Community forum. This way, I can address your concerns immediately.

 

I'm looking forward to hearing from you again. If you have any other QuickBooks questions, please feel free to add a comment below. Thanks for coming, wishing you and your business all the best.

catalfanoc
Level 1

Is there customer support on saturday?

I followed your info and I am getting this message when I ask to talk to a human, Saturday 3/27 10:41 am

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Angelyn_T
QuickBooks Team

Is there customer support on saturday?

Hi, @catalfanoc.

 

Our Support Team is available every Monday to Friday from 6 AM to 6 PM PT for QuickBooks Online (QBO) Plus, Essentials, and Simple Start and every Saturday from 6 AM to 3 PM PT. Any day or time for QBO Advanced. 

 

It's my priority to help you today. Since our live support has limited hours on Saturdays (6 AM to 3 PM PT or 9 AM EDT to 6 PM EDT), you can share your concerns here on this thread so I can address them for your immediately.

 

On the other hand, please feel free to open the topics from our help articles for more hints and resources while working with QuickBooks: Find QuickBooks help articles for QBO.

 

If you have any other questions about our support hours, please let me know by adding a comment below. I'm always here to help. Have a good one!

catalfanoc
Level 1

Is there customer support on saturday?

ok was told QB needs to compress my large desktop data file b4 it gets transferred over. Something I cant do, need help, the girl Friday got on with glance 

Narokollc
Level 1

Is there customer support on saturday?

I want to understand why is quickbook trying to charge me for a closed account?

Narokollc
Level 1

Is there customer support on saturday?

Why is quickbooks trying to chatge me for a closed account?

RCV
QuickBooks Team
QuickBooks Team

Is there customer support on saturday?

Let me route you to the right support so they can check why you're being charged, @Narokollc

 

We can verify first what's the duplicate charge amount for by signing in to your Intuit account through the Customer Account Management Portal Site (CAMPS) website. This shows all of your QuickBooks subscriptions and your billing history from the previous date period. Here are the steps to get there:

  1. Log in to My Account and sign in using your Intuit account credentials.
  2. Select View your transaction history under the Payment and Order Activity section. 
  3. On the Payment History page, click the Period drop-down and choose a date.
  4. Filter the list by date and time. The payment history can show both payments and refunds in your account within the last 360 days or one year.
  5. Tick the Details link next to the payment or refund to see more information.

 

Also, aside from canceling a subscription (cancelation has to be done manually by the primary admin user), here are a few possible reasons for some charges on your Intuit account:

  • You turned on the Payroll mid-billing cycle.
  • You upgraded from Simple Start to Essentials, or from Essentials to Plus mid-billing cycle.
  • You have multiple companies, which means you will be billed for each one.
  • You saw a second charge related to the pre-authorization process for credit card payments

 

I'd also suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and provide you with detailed information about why you are being charged on your account. You can request a callback from our support agent. This way, you won't have to wait in line. Here's how:

  1. Click the Help icon on the top right.
  2. Tap the Contact Us button at the bottom.
  3. Enter a short description of your concern.
  4. Tick Continue.
  5. Choose Message an agent to connect with our support.

 

I have articles here that provide insights into understanding subscription charges:

 

Fill me in if you need a hand with managing your account or any QBO related. I'll be here to ensure your success. Keep safe always. 

authenticdripllc
Level 1

Is there customer support on saturday?

u need help with my quickboks checking i cant activate card and i just need my funds this whole thing is a nightmare and i ready to just close whole qb account! i really need my money today 

AileneA
QuickBooks Team

Is there customer support on saturday?

Hello, authenticdripllc. 

 

Let me route you to the best support so this will be taken care of as soon as possible.


Since this requires pulling up your account which we can't perform here in the Community for security purposes, I suggest contacting our Customer Support Team. Our representative will be able to investigate about unable to activate your checking card. Here's how to connect with us:

 

  1. Go to the Help icon.
  2. Pick Talk to a human.
  3. Enter "Talk to a human" again in the search bar.
  4. Choose I still need a human, then click Contact us.
  5. Select Get a callback or Send a message to start a conversation. 

 

To ensure we address your concern on time, check out our support hours.


Additionally, please check out why are my funds on hold? to learn details about it. 

 

 Ping me over if you have any concerns about your checking account and funds. I'm only a few clicks away if you need help.

kfniedfeldt
Level 1

Is there customer support on saturday?

So, IS  there actual customer support on Saturdays?  I can't get ahold of anyone at customer support on the phone 

 

Fiat Lux - ASIA
Level 15

Is there customer support on saturday?

@kfniedfeldt 

Any specific concern?

 

AbegailS_
QuickBooks Team

Is there customer support on saturday?

Thanks for checking with us, @kfniedfeldt

 

Our Support Team is available every Monday to Friday from 6 AM to 6 PM PT for QuickBooks Online (QBO) Plus, Essentials, and Simple Start and every Saturday from 6 AM to 3 PM PT. Any day or time for QBO Advanced. 

 

Since our live support has limited hours on Saturdays (6 AM to 3 PM PT or 9 AM EDT to 6 PM EDT), you can share your concerns here on this thread so I can address them for your immediately.

 

Feel free to open the topics from our help articles for more hints and resources while working with QuickBooks: Find QuickBooks help articles for QBO.

 

Don't hesitate to leave a comment below If you have any other QuickBooks questions. Have a nice day.

CDo7
Level 1

Is there customer support on saturday?

Customers reporting they can't pay invoice on line and I cannot get any help through calling different phone numbers or using the chat feature.

 

 

jamespaul
Moderator

Is there customer support on saturday?

Hello, CDo7.

 

I'd like to ask about the issues your customers are encountering. 

 

Are they receiving any error messages when paying the invoice? Does this happen if they pay with ACH or credit card? 

 

More details would definitely help. This way, I would be able to come up with a resolution and ensure you'll receive the funds. 

 

Looking forward to your reply. 

CDo7
Level 1

Is there customer support on saturday?

They are reporting that the payment link is not working with a message that says to contact A Splash Above to make payment.  Both ACH and credit cards.  One customer mentioned that he thinks if I am not connected to online as the host, it will not allow them to pay?

 

ChristieAnn
QuickBooks Team

Is there customer support on saturday?

I appreciate you for coming back to the thread and adding extra details about your concern, CDo7. With this, I'll be sharing details on how e-invoice works in QuickBooks Online. Then, I'll ensure that your customer can pay the sales entry online without a problem.

 

When you want to accept electronic customer payments for online invoices, you need to make sure that you have an active QuickBooks Payment account that is linked to QBO.

 

Once everything is set up, you need to ensure that the Online invoice option is selected in the Online delivery section. If you haven't set up this option, you can follow the steps below.

 

  1. Click the Gear icon at the upper right corner.
  2. Choose Account and settings.
  3. Go to the Sales tab. Then, click the pencil icon under Online delivery section.
  4. Select Online invoice in the Additional email options for invoices drop-down arrow.
  5. Click Save and Done.

 

After that, I suggest opening an Invoice page and making sure that the option for Credit Card and ACH in the Online payments are turned on. Also, click the Edit link and put a checkmark on the Credit Card and ACH boxes.

 

Then, please send an invoice to your customer again. Please keep in mind that your customer will be able to pay online from the invoice you send as a result of the steps outlined above.

 

Lastly, you may refer to this article to see different details on how the Sales page gives you a great at-a-glance view of all the status of your sales transactions like open and paid invoices: View sales transactions.

 

You can always get back to us if you have any other questions about sending invoices in QBO. I'm always around to help, CDo7. Have a great day!

CDo7
Level 1

Is there customer support on saturday?

It was working. I migrated from desk top pro plus to online this past Thursday. Walked through everything with QB expert on glance through the whole procedure. Including connecting to the bank. As I said, I have been receiving payments. Today, a few customers reached out to tell me the pay link was not working. 

cdawnfine
Level 1

Is there customer support on saturday?

These instructions do not work any longer, I have been trying to get an issue resolved for over a week now, I have been promised a supervisor would call me back 3 times so far and no one has called me.    I call I know more then the agent I am speaking with.  Yesterday (Friday) I had an agen assure me she would speak with the back end department to find out why I could not import my current chart of accounts into a new company, it seems it is counts all of my accounts as ones using usage where only 121 count in my other company.  She made an appointment to call me at 9am this morning and when she did not I called customer support only to find out that you are closed on Saturdays.  Is there a line on your job application that says you must be a proficient liar to work at intuit....... 

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