Hi Lisa.
I'm here to take care of your concern about the Amount field on your estimate transaction.
Our phone lines are open from Monday to Friday from 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT. Thus, you should be able to connect with our Support Team in no time.
On the other hand, you can perform some basic troubleshooting steps to isolate the issue you had with your estimates. In most cases, unexpected behavior happens due to the stored cache on the regular browser you're using. For the time being, I recommend creating or setting up your estimate through a private window. To save you time, use either of these keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
If the field works fine, go back to your original browser and clear its cache to start fresh. Moreover, you can use another supported and up-to-date browser to narrow down the result.
For additional resources about handling your estimates and other sales transactions, you may open the topics from this link: Topics about your company's income and customers.
Please me know how else I can help you with QuickBooks or your estimates. I'm always here to help. Have a good one!
