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Level 1

It take SO many days for MY money to be sent onto my bank when I get paid through QuickBooks invoices. I received notice on Monday that an invoice was paid in full but here it is 2 days later and I have no idea where that money is. It’s not in my account.

 
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QuickBooks Team

It take SO many days for MY money to be sent onto my bank when I get paid through QuickBooks invoices. I received notice on Monday that an invoice was paid in full but here it is 2 days later and I have no idea where that money is. It’s not in my account.

I'm here to guide you where you can check the history of the money transferred to your bank, clbally.

 

The deposit speed will depend on the payment method when you process payments online.

 

Generally, the credit card payment deposits take 1-2 business days. While the bank transfer (ACH) payment deposits can take 2-7 business days.

 

If you're a new user, we'll deposit your first set of payments within 5 business days. Once we set up your account, we'll usually deposit customer payments much faster.

 

You can log in to your Merchant account to see a complete record of your payment activity. Let me guide you how:

 

  1. Sign in to https://merchantcenter.intuit.com.
  2. From the homepage, select Activities & Reports and then Deposits.
  3. Select the date range in the Dates field.
  4. Click Search.

There'll be a Withheld or Batch Deposit Returned status for any issues with the customer payment. Just go to the drop-down arrow under the Fee column to review the details.

 

After checking the status and we deposited the payments, your money is on its way. Please know that some banks hold onto funds after we deposit them. With this, you'll need to work with your bank for additional verification steps.

 

When your bank confirmed that there's no issue on their end, I'd recommend contacting our Merchant Services Team. They can further check the reason you're unable to receive payment in your account.

 

Once your payments are downloaded into your QuickBooks Self-Employed (QBSE) account, all you have to do is categorize them. To learn more about it, you can check out this article: Categorize transactions in QuickBooks Self-Employed.

 

I'm adding these handy articles for more details:

 

Feel free to click the Reply button below if you have additional questions about the invoice payment. I'll be right here to help you.

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