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Level 3

Many Many Errors on QBO

Hi.  The latest problem with QBO is when revising an invoice, then trying to save it, I either get a message that "you must select a customer", or "no line item".  Also, when I choose an item with a drop down menu, ie: Sales, the drop down menu does not disappear after I get to the next screen and blocks some of the information I need.


The customer is clearly selected.  I'm unable to save changes and it's very frustrating.


For "no line item", this occurs when I try to turn an estimate into an invoice.  I go to the estimate, click that I want to make an invoice, then I get an invoice with no line items although they were in the estimate.


If I want to see a customer, I'll go to Sales, customer, then enter the customer.  The drop down menu stays open after I get to the place I want to be.


Can't tell you how frustrating this program is.  

3 Comments 3
QuickBooks Team

Many Many Errors on QBO

Thank you for reaching out to us, @Lynn918.


I'll be glad to help you with your invoice concern.


QuickBooks Online uses browser cache and cookies to run faster. Sometimes these can also block web pages from loading.


To clear the cache in QuickBooks online.


Here's how:

  1. Open your QuickBooks Online Windows app.
  2. Click File.
  3. Choose Clear Cache.
  4. Close the app.
  5. Reboot your computer.
  6. Then, reopen the app.


To revise/change an Invoice.


Here's how:

  1. Click Sales in the left-hand menu.
  2. Select the Invoices tab.
  3. Scroll to the invoice you wish to edit and click on it to open it up.
  4. Make the necessary changes.
  5. Click Save and Close (or Save and Send).


You can also check how to record payments in QuickBooks Online for more information about invoices.  



We're always here in the Community to help if you have other questions related to QuickBooks. Stay safe!


Level 3

Many Many Errors on QBO

Hi Kenneth,


Just FYI, I am not using the QBO app; I use it in my browser.  I found way too many glitches with the app.

I do know how to revise an invoice, however, it's the issues that I mentioned that make it nearly impossible to edit an invoice and save it without jumping through hoops.  Really has nothing to do with the cache.  I did, however, go into the app I used to use and cleared the cache for what it's worth.


Still having same issues.



QuickBooks Team

Many Many Errors on QBO

Hello there, Lynn918.


I appreciate you doing the steps given by my peer above. If you're still getting an error, I recommend you reach one of our experts.


Here's how:


  1. Go to Help in the upper right corner of QBO.
  2. Look for Talk to a human and click on it. 
  3. Type in "support" or "contact support" again and press Enter.
  4. Click I still need a human.
  5. Select Get help from a human.
  6. Choose between Chat with us or Have us call you


You can check some information about creating invoices here


Get back to me if you have any more questions. I'm a post away.

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