Hi. The latest problem with QBO is when revising an invoice, then trying to save it, I either get a message that "you must select a customer", or "no line item". Also, when I choose an item with a drop down menu, ie: Sales, the drop down menu does not disappear after I get to the next screen and blocks some of the information I need.
The customer is clearly selected. I'm unable to save changes and it's very frustrating.
For "no line item", this occurs when I try to turn an estimate into an invoice. I go to the estimate, click that I want to make an invoice, then I get an invoice with no line items although they were in the estimate.
If I want to see a customer, I'll go to Sales, customer, then enter the customer. The drop down menu stays open after I get to the place I want to be.
Just FYI, I am not using the QBO app; I use it in my browser. I found way too many glitches with the app.
I do know how to revise an invoice, however, it's the issues that I mentioned that make it nearly impossible to edit an invoice and save it without jumping through hoops. Really has nothing to do with the cache. I did, however, go into the app I used to use and cleared the cache for what it's worth.