Many Many Errors on QBO

Thank you for reaching out to us, @Lynn918.

I'll be glad to help you with your invoice concern.

QuickBooks Online uses browser cache and cookies to run faster. Sometimes these can also block web pages from loading.

To clear the cache in QuickBooks online.

Here's how:

1. Open your QuickBooks Online Windows app.
2. Click File.
3. Choose Clear Cache.
4. Close the app.
5. Reboot your computer.
6. Then, reopen the app.

To revise/change an Invoice.

Here's how:

1. Click Sales in the left-hand menu.
2. Select the Invoices tab.
3. Scroll to the invoice you wish to edit and click on it to open it up.
4. Make the necessary changes.
5. Click Save and Close (or Save and Send).

You can also check how to record payments in QuickBooks Online for more information about invoices.  

We're always here in the Community to help if you have other questions related to QuickBooks. Stay safe!

Hi Kenneth,

Just FYI, I am not using the QBO app; I use it in my browser.  I found way too many glitches with the app.

I do know how to revise an invoice, however, it's the issues that I mentioned that make it nearly impossible to edit an invoice and save it without jumping through hoops.  Really has nothing to do with the cache.  I did, however, go into the app I used to use and cleared the cache for what it's worth.

Still having same issues.

Hello there, Lynn918.

I appreciate you doing the steps given by my peer above. If you're still getting an error, I recommend you reach one of our experts.

Here's how:

1. Go to Help in the upper right corner of QBO.
2. Look for Talk to a human and click on it. 
3. Type in "support" or "contact support" again and press Enter.
4. Click I still need a human.
5. Select Get help from a human.
6. Choose between Chat with us or Have us call you. 

You can check some information about creating invoices here. 

Get back to me if you have any more questions. I'm a post away.

I too am increasingly seeing those types of glitches.  Many times during reconciliations.  When I do try to add a missing expense, the vendor will not fill, nor will it let me fill it in manually.  This is becoming a tiresome problem as well as wasting my precious time.  So, do I bill client for the wasted time because QBO is not performing?  Or do I get some kind of satisfaction from QB's?  Ha ha. That is a laugh.  They don't mind billing you for services that they cannot deliver but will not credit you for time wasted on writing this message or having to shut it down and restart it ...only to find it still isn't working.  It is frustrating as hell and it is unbelievable that a company as large as Intuit/QBs will not give any answers as well as any monetary reimbursement.  

The number of GLITCHES - ERROR - ISSUES we face with QuickBooks Online is mind buggling. We should not have to clear our browser cache so often when we make changes. Today, i had to modify transactions entered under ''Customer'' when they should have been entered under ''Supplier'' (Vendor). 

Even after reclassifying the transactions, they STILL show up other "Customer'' in Reports!!! To fix this, you have to manually DELETE and Reclassify every god darn transaction. The time wasted doing this is terrible.

I never had as many issues when i was using Quicken Home and Business software. What i do like about QBO is more sophisticated invoicing and reporting but the CONSTANT glitches make it incredibly frustrating to use.