Memorized Reports

Hi there, @Marianne 521.

Glad to have you here in the Community. Allow me to help and share some insights about this memorized reports concern.

Sometimes memorized reports are ‘corrupted’ during the memorization process, but more likely than not they become corrupted when attempting to open them without the necessary formatting being available. This can also happen if the memorized report list is damaged.

Let's try some troubleshooting steps to get this working:

First, let's re-sort the Memorized Reports list:

1. Click Reports.
2. Select Memorized Reports then click Memorized Reports List.
3. Click the Memorized Reports and select Re-sort List.
4. Click OK.

If the issue persists, run the verify and rebuild data utility to repairs transactions and damage reports in your company file:

1. Click File.
2. Select Utilities.
3. Click Rebuild Data.
4. Click OK if you receive a warning message to backup your company file. .
5. Click OK when you get the message "Rebuild has completed."
6. Run Verify Data to check for remaining data damage.

For more details about these steps, please check out this article: Resolve data damage on your company file.

You can also refer to this article about creating, accessing, and modifying memorized reports for your reference: Create, access and modify memorized reports.

If the issue persists, I'd suggest giving our Customer Care Team a call. They have the necessary tools like screen-sharing to check on your transactions to better isolate this matter.

To reach them:

1. In your browser, navigate to https://help.quickbooks.intuit.com/en_US/contact.
2. Choose QuickBooks Desktop.
3. Select the issue or topic.
4. Click the Green Phone button to see the support number.

Let me know the results after doing the basic troubleshooting steps above. I'll be around if you need further assistance.  Have a great day!

Run your report and look top left for Dates, as memorized. It helps if you use Relative dates, such as All, or only Last Fiscal Year or This Fiscal Year. If someone hardcoded dates and Memorized it, you need to change that info and Rememorize, choosing Replace, not New.

I have created a memorized report.  It works great for me.   I have added it to a memorized group.   I want my fellow workers to be able to run this new report.   They can see the name of the report in the memorized group I added it to,  but whenever they click on it nothing happens.  I think I need to make the report a "shared" report, but I do not know how to do that.   Can someone help me ??

Thanks for joining this thread, @Ed-IRM.

Actually, you can memorize a report and not share it, and others can still access it by logging in as a new user.  

There are several ways to access and open memorized reports.

That should do it. Please let me know how everything goes or if you need anything else. I'm always here to help. Have a wonderful rest of the day.

When I selected "Share this report with others", I received an error message that said I have customizations on my report that would not work with other data files.  So, it would not let me select that option.  I don't want to share it with the QB community, I just need the other QB users in our office to be able to use this memorized report.  Please advise. 

Hi there, Bkkprgal.

Thank you for visiting again the QuickBooks Community and for providing the exact error you've received. I'll be sharing some troubleshooting steps to ensure you'll be able to select the Share this report option without any issue. Beforehand, may I ask for further details on how you customized the report before trying to memorize it? I appreciate any extra details so I can share the exact steps to resolve the problem.

In the meantime, you'll have to make sure that you run the QuickBooks Desktop as Admin.

Here's how to run as an administrator:

1. Close QuickBooks Desktop.
2. Right-click the QuickBooks Desktop icon, then select Properties.
3. Under the Compatibility tab, choose Run this program as administrator.
4. Hit on Apply and OK.

 Then, update your QuickBooks Desktop to the latest release to keep your software up-to-date so you always have the latest features and fixes. 

Additionally, I also recommend running the  Verify and Rebuild Data Utilities to get this sorted out. The Verify Data utility identifies any potential data damage issues that might've caused getting an unexpected error message. While the Rebuild Data utility repairs damaged data in your company file. Before this, you'll have to secure a backup copy of your company file.

To Verify data:

1. Go to the File menu.
2. Scroll down to Utilities.
3. Select Verify Data.
4. Click OK.

To Rebuild Data:

1. Go back to the File menu.
2. Choose Utilities.
3. Select Rebuild Data.
4. Click on OK when you get the message Rebuild has completed.

For further details, you can refer to this article: Verify and Rebuild Data in QuickBooks Desktop.

Lastly, you may refer to this article to view different available reports in QuickBooks Desktop that the program uses to display data from your company file so you'll be able to see various aspects of your business: Understand reports.

Let me know if you have any follow-ups or other questions about managing reports in QuickBooks. I'm always here to help. Wishing you a good one.