Hello, @Jmayfield
Welcome and thanks for reaching out to the Community!
Are you referring to the invitation link you've sent to your accountant? If so, may I know what specific error message did your accountant receive when clicking the link? Any additional information will help me provide the best resolution.
In the meantime, have your accountant open the link using a private browser (incognito). There are times that the browser is already full of frequently accessed page resources (cache and cookies), causing some unusual responses.
Here's how:
- Press Ctrl + Shift + N (Google Chrome).
- Ctrl + Shift + P (Firefox).
- Control + Option + P (Safari).
If it works, your accountant can return to his/her default browser and perform a clear cache to refresh the system. If the same thing happens, share this article with him/her for more troubleshooting steps: What to do if you can't accept client invites in QuickBooks Online Accountant.
Please let me know if you're referring to something else or if you have additional questions. I want to make sure everything is taken care of for you. I'll be here to help. Have a good one!
