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Hi there, @ksey421.
Thank you for adding a post. I can share with you the steps on how to zero out your Accounts Receivable open balance.
To get started, you need to find out the invoices that are causing the balance. Then, delete them to ensure you have an accurate record of your account receivables.
We want to ensure every action in QuickBooks is done with accuracy. You can use the Batch Actions feature to remove batch transactions.
You can also delete the invoices one at a time. For your reference, open this article.
Just in case you need to clear up customers with zero net balances in the future, you can as well check out the instructions from this link as your guide.
If you have other questions for us, please click the Reply button below. I'll be right here to provide additional assistance whenever you need it. Keep safe!