My balance is off. I checked my statement. All is matching, but deposits are higher/claim 2 more than I can see. However, the deposits shown add up correctly. How to fix?

Hi InsertNewNameLater,

Thank you for posting about your reconciliation in the Community. I'll help you fix it.

Your balance is off due to two past transactions that were changed, deleted, un-reconciled, or added. These actions affect the total deposits and payments of your current reconciliation. Therefore, let's check them and find out whether the action made was intentional or a mistake.

On your Reconcile screen, you should see a statement that says your account isn't ready yet because your beginning balance is off. Then, followed by a statement saying We can help you fix it. When you click on it, you'll be routed to the Reconicialation Descripancy Report which will show you the two transactions that caused the issue.

After knowing the transactions, you can check the CHANGE TYPE or click View on each of them. This info will give you a hint of whether the changes were on purpose or a mistake.

If the action was "added" on purpose or mistakenly unreconciled, you'll want to reconcile them by placing an R mark, like other reconciled transactions in your register. If they were deleted or accidentally added, you can recreate or delete them, depending on the scenario.

Here are articles for your reference:

• Fix issues when you're reconciling accounts in QuickBooks Online
• Fix beginning balance issues if you've reconciled the account in the past QuickBooks Online
• Fix beginning balance issues during your first reconciliation in QuickBooks Online

If you need more help, feel free to go back to this thread. We'll be happy to assist you again. Take care!

Thank you for replying, but that bar for "We can help you fix it" does not come up. And, when I try to go to the discrepancies report, it says, "Cannot read properties of undefined"

Hi InsertNewNameLater,

Thanks for alerting us with the error message you've encountered. We don't want to see our customers inconvenienced especially it's tax season.

Let's try a few steps to fix the error.

Try to open QuickBooks Online using an incognito window and pull up the reports from there. If you're able to do so without encountering the error message, go back to your main browser, and clear the cache. Too much data/cache is one of the main reasons for the system's unexpected behavior. Clearing it is the first thing we need to do if we encounter website issues.

Additionally, using a different browser like Google Chrome, Internet Explorer, or Mozilla Firefox help fixes issues like this one.

If the same issue persists, I'd recommend reaching out to our Phone Support team. This way, an agent can take a look at your account and verify the root cause of the issue.

You can also check these articles so you'll be able to reconcile your account successfully:

• How to Reconcile an Account: Statements & Records, & More
• Reconcile an account in QuickBooks Online
• Resolve reconciliation differences

Leave a comment below if you have any other questions. I'm always happy to help. Have a great day ahead!