My customer list suddenly changed and I can only find certain customers in the search bar but they no longer exist as a complete list to be viewed. What happened?!!

I've replicated it on my end and was able to view all customers, @rewilddesigns.

It sounds like this might be a browser issue. If the cache becomes too full of older stored data, it can cause viewing glitches in QuickBooks Online. Let's open your account in a private browser to see if you can view all customers. Please use these keyboard shortcuts:

• Press Ctrl + Shift + P for Firefox.

• Press Ctrl + Shift + N for Chrome.

• Hold down Command + Shift + N for Safari.

If it works, I recommend clearing the cache of your regular browser to start fresh. Once you've cleared the cache, log out of your account, and then log back in. You should then be able to see the all customers on the list. Otherwise, use other supported browsers.

I've also added some links on how to keep track and organize your customers:

• Add and manage customers in QuickBooks Online

• Manage customers

I'll be right here to keep helping if you have any additional questions concerning managing your customers in QBO.

Hi, @rewilddesigns.

Hope you’re doing great. I wanted to see how everything is going about the customer list you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

I am having the same issue, however I use Enterprise Solutions 2021.   Do you know of a fix? Thank you!

Hello, @sdelsol. 

Thanks for taking the time to reach out to the Community for support. I'm happy to lend you a hand with your customer list in QuickBooks Desktop. 

Let's try some basic troubleshooting steps in the company file, such as resorting the lists. By resorting the lists, this will remove any data damage hidden within the company file. Data damage in the company file can affect your lists, transactions, reports, etc. Don't sweat. The steps to resort the lists are easy as 1, 2, 3. 

Please note: You will need to be in Single User Mode for these steps. 

First, let's resort the Master Name List:

1. From the Banking menu, select Write Checks.
2. Click in the Pay to the order of field, then press Ctrl+L on your keyboard.
3. Tap the Include Inactive checkbox. If it's grayed out, there are no inactive names.
4. Hit the Name ▼ dropdown, then select Re-sort List.
5. Click OK.

Once the master list has been resorted, let's resort all other lists. Here's how: 

1. From the Lists menu, select the list you need to re-sort.
2. Click on the Include Inactive checkbox. If it's grayed out, there are no inactive names.
3. Go to the View menu, then hit Re-sort Lists.
4. Select OK.

After completing these steps, close and reopen the company file, then recheck your customer list. Check out Resort lists in QuickBooks Desktop for additional details about this process.

Please let me know how it goes. I'll be sure to keep an eye out for your reply and look forward to chatting with you soon. Take care! 

This morning I had 4 pages of customers showing. Now I only see 4 names. I can search the others and find them, but I would like to see the full list again. I cleared cache, tried an incognito window and switched from Chrome to Edge, but nothing has helped to bring back my full list. Any other suggestions or is this an issue with QBO?

Thank you!.

I appreciate you taking the time to share the details of your concern with us, Razzle.

I also admire you for performing some troubleshooting steps in fixing the issue. I've checked here on my end and found no reported issues about users who are unable to view the full list of their customer list. 

I'll make sure you get the best help available so this gets sorted out right away. I recommend contacting our support team. One of our live agents can look into your account the check why your customer list is incomplete. They can also share with you additional troubleshooting steps in fixing the issue.

You can reach out to them by following these steps: 

1. Go to the (?) Help menu in your QuickBooks Online (QBO).
2. Select the Search tab.
3. Click Contact Us.
4. Enter a brief discussion of your concern and click Continue.
5. Select either Chat with us (if you preferred messaging) or Give us a call.

Please ensure to check their support hours to know when agents are available so you can contact them at your convenience.

Once everything is all set, you might want to check these resources for your reference. These contain details on how to seamlessly manage your customer list and invoices:

• Merge duplicate accounts, customers, and vendors in QuickBooks Online
• Create invoices in QuickBooks Online

If there's anything else you need help with in managing your customer's list or with your QBO, you can always count on me to back you up. Keep safe and have a great day ahead! 

I am wondering if this is a systemic issue - I have a client having the same issue with her QBO.  Customer List is empty - "There are no customers matching the criteria." - but if I go to the Search bar, I can bring up customers.  

Are we sure this isn't a glitch/known issue?

Thanks for joining the thread, @evargo. Allow me to chime in and make sure you get routed to the right direction of support to sort this issue with QuickBooks Online.

Since you’re also having the same issue on your end, I suggest contacting our Technical Support team for assistance. They have the tools to further investigate this matter for you. 
 

Alternatively, you can also try following the steps provided by my colleague above on the basic troubleshooting steps and on the other way to reach out to our support in QBO.

Additionally, you can also use our video tutorials for QuickBooks Online to find self-help video tutorials to help you manage your QuickBooks tasks.

Stay in touch if you have any other questions or concerns with QBO. I’ll be right here to answer them for you. Enjoy the rest of the day.

Thank you for replying Carneil! I figured out the issue on my own. I must have inadvertently clicked on one of the 5 colored, oblong boxes above the customers' list that allows you to see Estimates, Unbilled Activity, etc. There is a Clear Filter/View All that pops up when you do that, but it is written so tiny I didn't notice it at first.. Strange that none of the help suggestions mentioned this quick fix.

Thank you again!

@evargo  It is a QB thing.  I am having the same issue, this morning, but only in one of my accounts.  They know it is happening, and that is is a QB issue, but are still making it out like we are all the ones with the issues on our ends.  "Support" has been of NO help, this morning.