Let me provide with you some steps that will help your customers view their invoices.
Before we start, can you share with me more information about the error messages your customers are seeing when opening the invoices? This would be me a lot in providing you the appropriate steps in fixing this concern.
Having said, let's perform some basic troubleshooting steps that will you help address this issue right away.
First, let them view their invoices using a private window. This a special mode where the browser doesn't record the browsing activity on the local device, so no trace will be left on the computer.
Press Ctrl + Shift + N (Google Chrome).
Ctrl + Shift + P (Firefox).
Control + Option + P (Safari).
If you're able to access their invoices, then let them clear the cache in their web browser or try using a different supported browser. This might be a temporary issue with QuickBooks and the current browser that they're using.
In addition, you can run the Invoice and Received Payments report in QuickBooks Online (QBO). This will show you the payments that you’ve received and the invoices that go with them. All you have to do is to go to the Reports menu and open the Invoice and Received Payments report.
If there's anything else I can do for you, please let me know. I'll be around to help you. Have a beautiful day!
My customers say the "View Invoice" button has stopped working and they cannot view their itemized invoice. What happened?
I'm having the same issue. There used to be an itemized pdf that was sent with each invoice via e-mail. Roughly a month ago this stopped, and now the customers can only see the total but no itemized list. What happened to change this? The customer should not have to do any additional steps to be able to view an itemized invoice as it was in the past. What was the changepoint and how can it be set back to the way it was?