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dk4335281
Level 1

My Etsy feed for Jan 2020 has been duplicated. I understand this is cliche in QB system. Will it be corrected on QB end, or will I need to remove the data manually?

 
3 Comments 3
RaymondJayO
Moderator

My Etsy feed for Jan 2020 has been duplicated. I understand this is cliche in QB system. Will it be corrected on QB end, or will I need to remove the data manually?

It's nice to see you here today, @dk4335281

 

Right now, we have an ongoing investigation about the duplicate entries from Etsy to QuickBooks Self-Employed (QBSE). Rest assured that our product engineers are actively working to get this issue fixed. 

 

In the meantime, you'll have to manually remove the downloaded duplicate Etsy transactions in the program. I'm here to guide you on how to exclude them. 

  1. Go to Transactions from the left menu. 
  2. Check the boxes for the duplicate Etsy transactions.
  3. Click Exclude

 

The screenshot below shows you the steps. For detailed instructions, go through this article: Exclude or Delete Transactions

ExcludeTransactions.PNG

 

I want to ensure you're in the loop about the investigation's status and its fix. With this, I recommend contacting our Customer Care Team so you'll receive email updates. Please provide the INV-41299 to our representative as your reference. 

 

Once excluded, you can categorize and edit your Etsy transactions. You'll have to select PersonalBusiness, or Split as the type, and choose the appropriate categories for them. This ensures your financial records are correct. For more information, visit this article: Categorizing Transactions. This is also the same process in categorizing your other bank transactions.

 

Please know that I'm here anytime you have other concerns. Have a great day, @dk4335281

dk4335281
Level 1

My Etsy feed for Jan 2020 has been duplicated. I understand this is cliche in QB system. Will it be corrected on QB end, or will I need to remove the data manually?

So there is no plan for Quick books to correct the Jan. problem on their end and I am expected to delete almost 100 items, that are intermingled with the correct one, while making sure each deletion is correct.   If so, not happy, not happy at all.  I would at least hope Quickbooks would compensate its users in some way for the time is will take to correct the mistake.   

misschrisyco
Level 1

My Etsy feed for Jan 2020 has been duplicated. I understand this is cliche in QB system. Will it be corrected on QB end, or will I need to remove the data manually?

1500 entries I have to scrub because QB can't get their sh*t together. 

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