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bode
Level 1

My expenses are showing "schedule payment" and takes me to a 3rd party site versus "make payment"?

 
5 Comments 5
MaryAnn_E
QuickBooks Team

My expenses are showing "schedule payment" and takes me to a 3rd party site versus "make payment"?

Hi @bode

   

The scheduled payment option will show up in your expenses if you've set up the Scheduled Payment feature in QuickBooks Online.

 

However, if you accidentally turn this feature on and want to disable it, I'd suggest getting in touch with Online Bill Pay Support to help you with disabling this feature.

 

To know more about online bill pay feature, check the following articles:

 

 If you have any other questions, don’t hesitate to comment below. Have a great day!

dooleyco
Level 1

My expenses are showing "schedule payment" and takes me to a 3rd party site versus "make payment"?

I'm having the same issue.  I want to cut a check but there is no longer an option to do that.

RenjolynC
QuickBooks Team

My expenses are showing "schedule payment" and takes me to a 3rd party site versus "make payment"?

Hello there, dooleyco.

 

You may want to unsubscribe to the Online Bill Pay feature to get the check options back in your expense transactions. To do that, please reach out to us by following these steps:

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Select Start messaging or Get a callback.

If you want to subscribe to the feature again, I've got this article for more information: What is Online Bill Pay?.

 

Feel free to leave a comment here, if you have any other questions or concerns. Thanks.

dooleyco
Level 1

My expenses are showing "schedule payment" and takes me to a 3rd party site versus "make payment"?

I never subscribed, so why would I need to turn it off?  Your office doesn't open for another two hours.  Can you not explain how to fix this?

Rose-A
Moderator

My expenses are showing "schedule payment" and takes me to a 3rd party site versus "make payment"?

Hi, dooleyco.

 

We currently have an ongoing investigation with the scheduled payment option showing on your expense transactions. Our engineers are running some diagnostics to identify what's causing this unexpected hitch to provide a permanent and timely fix.

 

If you haven't contacted our QuickBooks Online Support, I'd suggest doing so. They can add your account to our lists of affected users and any progress will be communicated via email.

 

To contact support:

 

  1. Click the (?) Help menu at the top right section of your QBO Dashboard.
  2. Tap the Contact us button.

 

Or, you can visit this link and subscribe to updates: https://status.quickbooks.intuit.com/#.
 

 

I appreciate your patience while we're working on this. If you have any other issues or concerns, please let me know by dropping a comment below. I'm always here to help. Have a lovely week ahead!

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