My online bill pay widget and new button option for online bill pay are missing, so how can I get them to show?

Processing your online bill payment without any delay is my priority, @ddietrich-smithp.

There are times your browser is full of resources that can cause weird browsing activity while working with QuickBooks Online (QBO). This can be the reason why you're unable to find the widget and the plus button for online bill payment.

Let's consider logging into your QBO account using a private browser to isolate this issue. You can follow the shortcut keys suggestion below for easy access:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

From here, consider creating a bill payment accordingly and if this works, clear your regular browser's cache to improve your browsing experience. But if the feature is still missing, use a different browser application instead.

Finally, I'm including this reference to find answers to frequently asked questions about online bill pay: What is Online Bill Pay - Features and Benefits.

It'll be always my pleasure to help if you have any other questions besides this bill payment concern. Please let me know by clicking the Reply button and leaving a comment below. Have a good one!

Tried these things,  +button is back but not online bill pay widget

Hi tried your suggestions,  but still no luck.  Anything else I can try?

I want to ensure you can see the Online bill pay widget and new button option in your account, @ddietrich-smithp.

A browsing issue could be the possible reason why the option for online bill pay is missing. Since you already do the troubleshooting steps provided by my colleague above, I suggest contacting our support team directly. They have the tools to check your account in a safe environment and investigate further why you can't see the option and fix it for you.

Here's how to reach them:

1. Sign in to your QuickBooks Online company.
2. Select the Help (?) menu.
3. Choose the Assistant tab.
4. Click the Talk to a human option.
   
   
5. Select Get help from a human.
   
   
6. Click either Chat with us or Have us call you button.
   
   

I've added these articles to help you understand how online bill pay works in QuickBooks Online:

• Pay bills in Online Bill Pay
• What is Online Bill Pay?

Keep me posted if you have other questions about paying your bill online. I'm always here to help. Wishing for you and your business's continued success.