My users' apps not able to sync (unable to get data)

I want to make sure you're able to sync the QuickBooks Online app so you can easily view data, USV360.

Some additional troubleshooting steps include:

1. Changing the data connection on your device:

• If connected to Wifi, turn it off and use cellular data.
• If connected to cellular data, connect to Wifi.

2. Clearing the app data:

• QuickBooks Online app:
  - Android: From More Options ⋮, select Settings, then select Refresh Data, and then choose Yes.
  - iOS: From the Menu ☰, select Help & Feedback, select Refresh Data, and then select Refresh.

Check out the following article for even more details on Troubleshooting the QuickBooks Online app.

I recommend trying to uninstall and reinstall the app from your phone. 

Delete apps that you installed on an Android:

1. Open the Google Play Store app .
2. Tap Menu   My apps & games.
3. Tap on the app or game.
4. Tap Uninstall.

Delete an app from iPhone:

1. Launch the Settings app on your iPhone or iPad.
2. Tap General.
3. Tap [Device] Storage.
4. Select the app you want to delete.
5. Tap Delete app.
6. Tap Delete to confirm that you want to delete the app.

Once you have uninstalled the app, you can download it again from the iTunes or Google Play store.

There are a variety of third-party applications that works with QuickBooks Online (QBO) to help you run your business. If your users still having an issue with their access, you can contact them to report. 

In the meantime, you can find the right apps for your business by checking out this article: QuickBooks Apps. It groups them according to their categories like make payments, managing customers, prepare taxes, and sync data to name a few.

Please let me know how things look after giving this a try. I'll be here to help in any way that I can.

First at all non of these steps works, 2nd the last recommendation about using 3rd party app is the most ironic recommended solution I ever here about how to do troubleshooting!!! If you have bad product and you can not solve your problems you think I will go and buy another product you do recommend!

You have very bad customer service … till now no one solve my problem! When you are going to solve it … you are running my sales and business!

For sure not … because no one of your team knows what to do!! The worst customer service ever … just stealing people money to buy 3rd party apps!

This is also happening to my client on two different phones.

I really need an answer for this one as the client is interstate and although they can log in thru the internet they prefer the app to be able to sync the data please.

Urgent assistance would be appreciated.

By the way.  Tried all the below and still nothing.

I can open the app but it will not sync to the data.

His phone is a samsung S20

Thank you for letting us know, Bombers1234.

Let me get you to the right person who can assist you further in syncing your user's QuickBooks Online apps.

I just checked our systems and everything seems to be working properly. You're users should be able to sync their apps data once they tried to reinstall it. If that doesn't work, I recommend contacting our Support Team to investigate further why user's apps are unable to sync data.

Here's how:

1. Sign in to your QuickBooks Online account.
2. Go to Help(?).
3. Choose the Search tab, then Contact Us.
4. Enter a brief description of your concern, then select a way to connect:

• Start a chat with a support expert.
• Get a callback from the next available expert.

I've added this link for more information about the Support Hours.

You can also check out this article to see and learn more about the features that are supported on mobile devices: Compare mobile app features.

Please let us know how this goes. I'll be around if you still have other questions about the mobile app. Have a great week!

Horrible, Horrible! 

I called into to QB for the same issue. Half of my team cannot access the QB app because of that error. I was told that I would be contacted. Three days later, no follow up.

I called today to be told that I am now going to be added to an investigation group and should get an email in 2 weeks if/when it's resolved. Really?! 

QB needs to add a tech department that can troubleshoot internal app issues right away. People are trying to run their business and we're paying QB for a service. You cannot tell customers to wait 2 weeks to try to figure out  what's not working. So since I am not getting my full service, can I pay 1/2 my bill?

I'm forced to subscribe to inSitu to be able to connect the sales team to the system, unfortunately you have to pay around $35 for each sales rep! I think this done in prepose to get more money