Thanks for becoming part of the Community, chriswbird.
 

Since your customer names aren't displaying on invoices, I'd recommend checking the browser. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check to see if their names show up.
 

Here's how to access incognito mode in some of the most commonly used web browsers:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Option + P

If names are displayed on invoices while browsing privately, it's safe to say this problem's being caused by your browser. It can be fixed by clearing cached data and Intuit-specific cookies.
 

In the event it continues occurring while using incognito, you'll initially want to try switching to another browsing application.
 

Here's a list of supported browsers:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge
• Safari 11 or newer

You can also check a browser's compatibility with your books by utilizing our browser health checkup tool. QuickBooks supports the current and two previous versions of browsers. If you find that you're using an older version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.
 

In the event you've found no problems that could be causing this with your browser, I'd recommend using a different device and/or internet connection. If it continues happening on other devices and/or internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.
 

They can be reached while you're signed in:

1. Use the Help (?) icon.
   
2. Click Contact Us.
   
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
4. Select Start messaging or Get a call.
   

Be sure to review their support hours so you'll know when agents are available.
 

Please don't hesitate to send a reply if there's any questions. Have a wonderful day!

I have never seen this before, but happened today.

 

I have the display name in the edit tab, but when you email or print the invoice the Customer name is not pulling through into the address box.

 

I have cleared cache, using Incognito mode in chrome, firefox. This is happened on only a few Customers for June 2022 and some display the company name and some unfortunately don't.

Hi User since 2008,

 

Thank you for being such a loyal customer and for taking the initial troubleshooting steps.

 

I found out that the ticket for the non-displaying customer name has been closed, and a fix has been rolled out to all affected accounts. Rest assured that we will check your case. However, I recommend contacting QBO Support so they can get your account details in a more secure environment and check it further.

 

On the other hand, if you need quick references for QBO, just go to the main support page, scroll down a bit, and click More Topics.

 

I'll be here to assist you again if you have any other questions about your invoices. Take good care always.

I've got this problem, tried everything, all these suggestions, nothing works, very annoying and I've already chatted with Quickbooks adviser, thought it was fixed, then doing it again.  Will have to talk to Quickbooks again.  Yes, I have tried private browser too.  

Editing the Customer Details didn't work for me, nor trying a new browser nor clearing cache. The only way I found to solve this is to open the invoice, then add or edit the name in the Billing and Shipping address boxes on that open invoice screen, you can edit the address too if necessary, then click Print or Preview and you should see the correct name and address in accordance with your edit. If you don't, check your edit on the open invoice screen. If you still don't, it's probably because it's difficult for me to explain this here, but I hope it's clear and works for you. It will only change the invoice you are working on, so if others are not displaying the name and address correctly, you'll have to open those and edit them too.

This actually worked for me. No matter what I did, it would not display the customer name on the invoice but then I remember I had added "USA" for the country (like I have for other customers but did this after the fact).  So I went in and deleted the USA and bam - it displayed the name again!