Need help booking a double charge

I can help you ensure to record a refund in QuickBooks Desktop, daraatdykehouse.

Let's check the customer's transaction list to confirm if there's no invoice or sales receipt entered. Here's how to do it:

1. From the Customers menu, select Customer Center.
2. Select the name of the customer.
3. From the Transaction tab, check the transactions.

Once confirmed, you can create the refund from your merchant account. To do this, please follow these steps:

1. Sign in to your QuickBooks Payments account.
2. From the Processing Tools drop-down, select Reverse a Transaction.
3. Fill out the necessary fields and select Search.
4. Select the transaction(s) you want to refund, then Submit.

You can learn more about this process by checking this article: Void or refund transactions in QuickBooks Payments.

I'm adding these resources about what to do if you have issues with deposits and how to take customer payments from any QuickBooks product:

• Get help with instant deposits for QuickBooks Desktop.
• Take and process payments with QuickBooks Payments.

Get back to me if you have other payment issues or any other concerns. I'll be right here to help.

I know how to do both of those things, I need help with the journal entry to account for the incoming and outgoing transactions to match up with my bank account.