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Join nowThe Merchant Service Center glitched and double charged one of our customers when we ran a card on Quickbooks Desktop Enterprise. I was able to refund the customer but I need to know how to book it into Quickbooks since there's no customer invoice to apply it to. I need to show the double charge on 6/16/22 and the refund on 6/20/22.
I can help you ensure to record a refund in QuickBooks Desktop, daraatdykehouse.
Let's check the customer's transaction list to confirm if there's no invoice or sales receipt entered. Here's how to do it:
Once confirmed, you can create the refund from your merchant account. To do this, please follow these steps:
You can learn more about this process by checking this article: Void or refund transactions in QuickBooks Payments.
I'm adding these resources about what to do if you have issues with deposits and how to take customer payments from any QuickBooks product:
Get back to me if you have other payment issues or any other concerns. I'll be right here to help.
I know how to do both of those things, I need help with the journal entry to account for the incoming and outgoing transactions to match up with my bank account.
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