Network Diagnostics failed on company file scan

I’m here to help you fix these errors, @mraghuvanshi.

There are some reasons behind these errors. It can be the QuickBooks database server manager is outdated, or Windows Firewall prevents QuickBooks from accessing the ports needed to connect with the Internet.

First, make sure you run the same version of QuickBooks Database Server Manager as your QuickBooks. You can follow the steps below to verify its compatibility:

1. Press Windows + R and type "Services.msc" in the Run box.
2. Hit Enter to open the list of installed services.
3. Locate QuickBooksDBXX and match the last two digits with your QuickBooks Desktop version.
4. If you're having different versions of QuickBooks Database Server Manager, then install the appropriate version of the component to resolve the errors.

You can utilize QuickBooks File Doctor if the same things happen. This tool helps rectify company file data damage and network-related issues.

Our Support page contains resources, video tutorials, and tips to manage your company files. If you need more information, feel free to visit the site.

If you need further assistance with managing your company files, just let me know. I'll be more than happy to help. Keep safe!

We are able to access company files using shares. we have same version on both side.                       

Thanks for reaching back out, @mraghuvanshi.

Since your QuickBooks Database Server Manager is the same as your QuickBooks, it would be best to contact our support. Our phone and chat experts have enough tools to check the issue further. Once determined, they can provide additional fixes right away.

Before that, please check our support hours so you can contact us at a time convenient to you. Then, you follow the steps outlined below:

1. Open QuickBooks.
2. Go to the Help menu, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then choose a way to connect with us.

Besides our Support page, we also have a Resources Center. It provides access to learning materials that can help you manage your business. You can click the Signup button so you’ll get insights and news delivered to your inbox.

Don’t hesitate to let me know if you have any other concerns or questions. I'm always around to help and make sure your company is error-free. Take care!

it appears to me quickbooksDB34

Hi there, claudiatorres.

Can you tell us more details about your concern? Are you also getting an error message when using the Diagnostic Tool? We're asking these questions to make sure that we're giving you the right steps and information to sort this out.

Reply to this thread to share more details. We'll get back to you as soon as possible.