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Buy nowThis seems to be a common issue lately. I've seen at least four complaints here in the last few days... Not sure the solution, though. Intuit will probably blame your browser.
I'll make sure you can view your vendor list, @Jwipf.
We can perform basic browser troubleshooting to fix the issue. It could be that the stored cache and cookies in the system are the reason why you're having issues accessing vendors.
We can start by accessing your QuickBooks account through a private/incognito browser. Feel free to use these shortcut keys:
Once you're in, let's go to the Expense section to check your vendors. If we're able to view them, we'll need to go back to your regular browser and clear the cache to get rid of the junk files and site data.
If the issue persists, we can use other supported browsers. It could be that the one you're currently using right now has a temporary problem with QuickBooks Online.
I also recommend reading this article to be guided in customizing and managing your vendor profile and transactions: View Vendor Transactions.
I'm always here to help if you have any other concerns or questions. Just tag my name in the comment section and I'll get back to you as soon as I can.
I was right! You blamed the browser, as usual.
It might be better for QuickBooks Online to manage the browser cache. Just a thought.
We are experiencing this on the mobile app. Is there a solution for this error on the app?
Resolved. In mobile app, on Android, Menu > Settings > Refresh Data > Yes
This has been a constant problem for some time. It is still a problem and the solution doesn't work for me. My vendors are gone, despite the fact that they exist in the cheque pull down. It seems to me that blaming it on the browser is just passing the buck. If QBO includes a browser in their list of acceptable ones, shouldn't they also be responsible for making sure that the browser is compatible with their software?
I appreciate all your efforts in dealing with this, @JohnS47. I know how important it is to show all your vendors as it's essential for your business.
It looks like you've already attempted the troubleshooting steps to resolve the issue of the vendors not showing or being gone. While I would love to assist you with this, we're unable to check your account here in the Community space for security reasons. That said, I recommend reaching out to our support team for further assistance. They have the necessary tools to check your account and can initiate a screen-sharing session to review the issue and provide a reliable resolution.
Here's how to reach them:
For reference, you can check this article: QuickBooks Online Support.
For future reference, you can check this article to learn how to view and edit transactions with your vendors: How to view and edit vendor transactions.
Please inform me of any developments, @JohnS47. If you have questions, feedback, or concerns about the vendor not showing up, feel free to reach out to the Community. I'm here to help.
What a f**k**g crock of s*ite you guys are feeding us. QBO is a brutally unstable platform.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here