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Jwipf
Level 1

No vendor list showing .

Expense  vendor list
8 Comments 8
BigRedConsulting
Community Champion

No vendor list showing .

This seems to be a common issue lately. I've seen at least four complaints here in the last few days...  Not sure the solution, though. Intuit will probably blame your browser.

DebSheenD
QuickBooks Team

No vendor list showing .

I'll make sure you can view your vendor list, @Jwipf.

 

We can perform basic browser troubleshooting to fix the issue. It could be that the stored cache and cookies in the system are the reason why you're having issues accessing vendors. 

 

We can start by accessing your QuickBooks account through a private/incognito browser. Feel free to use these shortcut keys:
 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox and Microsoft Edge: Ctrl + Shift + P
  • Safari 11 or newer: ⌘ + Shift + N
     

Once you're in, let's go to the Expense section to check your vendors. If we're able to view them, we'll need to go back to your regular browser and clear the cache to get rid of the junk files and site data.

 

If the issue persists, we can use other supported browsers. It could be that the one you're currently using right now has a temporary problem with QuickBooks Online.

 

I also recommend reading this article to be guided in customizing and managing your vendor profile and transactions: View Vendor Transactions.

 

I'm always here to help if you have any other concerns or questions. Just tag my name in the comment section and I'll get back to you as soon as I can.

BigRedConsulting
Community Champion

No vendor list showing .

I was right! You blamed the browser, as usual.

 

It might be better for QuickBooks Online to manage the browser cache. Just a thought.

ADX
Level 1

No vendor list showing .

We are experiencing this on the mobile app. Is there a solution for this error on the app?

ADX
Level 1

No vendor list showing .

Resolved. In mobile app, on Android, Menu > Settings > Refresh Data > Yes

JohnS47
Level 1

No vendor list showing .

This has been a constant problem for some time. It is still a problem and the solution doesn't work for me. My vendors are gone, despite the fact that they exist in the cheque pull down. It seems to me that blaming it on the browser is just passing the buck. If QBO includes a browser in their list of acceptable ones, shouldn't they also be responsible for making sure that the browser is compatible with their software?

Clark_B
QuickBooks Team

No vendor list showing .

I appreciate all your efforts in dealing with this, @JohnS47. I know how important it is to show all your vendors as it's essential for your business.

 

It looks like you've already attempted the troubleshooting steps to resolve the issue of the vendors not showing or being gone. While I would love to assist you with this, we're unable to check your account here in the Community space for security reasons. That said, I recommend reaching out to our support team for further assistance. They have the necessary tools to check your account and can initiate a screen-sharing session to review the issue and provide a reliable resolution.

 

Here's how to reach them:

 

  1. Go to Help.
  2. Select the Search tab, then choose Contact Us.
  3. Type in your issue or concern in the field.
  4. Hit Continue.
  5. Click the Chat or Callback option.

 

For reference, you can check this article: QuickBooks Online Support.

 

For future reference, you can check this article to learn how to view and edit transactions with your vendors: How to view and edit vendor transactions.

 

Please inform me of any developments, @JohnS47. If you have questions, feedback, or concerns about the vendor not showing up, feel free to reach out to the Community. I'm here to help.

tifosodiroma
Level 2

No vendor list showing .

What a f**k**g crock of s*ite you guys are feeding us. QBO is a brutally unstable platform.

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