Sending good vibes to you, usercor1ayh.
When a browser stored a lot of caches, it could cause problems like bringing up the data or latency issues. As an initial step, you can press the F5 key on your keyboard to refresh the page.
If you're still getting the same result, we can do some of the basic troubleshooting steps. You can use these shortcut keys depending on the browser you're using:
- Google Chrome: Press CTRL + Shift + N.
- Safari: Press Command + Shift + N.
- Mozilla Firefox: Press CTRL + Shift + P.
Once signed in, go back to your account and access the billing page from there. If it rectifies the issue, go back to your main portal and clear its cache to remove the browser's history or you can press CTRL+Shift and Delete key on your keyboard altogether. You may also try accessing your account using another supported browser.
In case you need help with categorizing your transactions in QuickBooks Self-Employed, you can refer to this article: Updates to expense categories in QuickBooks Self-Employed. This will help guide you on how to report your self-employed income and expenses.
Additionally, I recommend visiting this link: Account Management. These will provide links about managing your QuickBooks Self-Employed account, users, password, and billing.
Keep me posted by leaving a comment below if you need additional assistance. I'll be here to help. Have a good one.
