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Level 1

Online payment options do not show up on customers' invoices, but does show up if they access the invoice on a phone?

 
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QuickBooks Team

Online payment options do not show up on customers' invoices, but does show up if they access the invoice on a phone?

Thanks for reaching out to the Community about your concern, cindyericks.


The issue about the missing online payment options on invoices is already reported to our engineers. They’re working towards finding a permanent solution to get the feature functioning back to normal.


Since there’s already a ticket issued about this, I recommend contacting our QBO Care Team. One of our specialists will collect personal information to add your company to the list of affected users. You’ll receive an email when there’s progress about the investigation.

 

  1. Click on the Help icon at the top to open the QB Assistant window.
  2. From there, tap the Talk to a human menu and enter the issue/topic.
  3. Next, hit I still need a human button to display the QB Assistant pop-up.
  4. Click the Contact us link and follow the on-screen instructions to complete the process.
  5. Select the Message an agent for real-time assistance or Get a callback.
  6. Provide this number for easy tracking: INV-48977.

For other ways on how to accept payments, check out this article: Take and process payments in QuickBooks Online.


I appreciate your patience while we’re working on this. Reach out to me if you have other QuickBooks concerns. I’ll get back to assist further. Have a good one.

Highlighted
QuickBooks Team

Online payment options do not show up on customers' invoices, but does show up if they access the invoice on a phone?

Hello there again, @cindyericks.


I’m coming back to check if you’re able to contact our support team about the issue. I want to ensure your customers can pay the invoices online. Also, our specialists can provide an alternative solution on how to get you back to business.


If you have any clarifications, you can reach out to me again through this thread. I’m more than happy to answer them for you. Enjoy the rest of the day.

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