Paid vendor twice by mistake. Credit not showing up.

Hi there, Anne.

There are some factors why the credit doesn't show on the report. First, the credit created as a check or it's not recorded.

You can try to customize and open a Transaction List by Vendor report to see all the transactions.

Here's how:

1. Open your QuickBooks Desktop file
2. At the top menu, click Reports.
3. Select Vendors & Payables, then choose Transaction List by Vendor.
4. At the top left, click the Customize Report button. 
5. From the Display tab, select Name on the COLUMNS section. 
6. From the Filters tab, search for look for the Name and then click the drop-down arrow and select the name of the customer.
7. Click OK.

Review the checks entered for this vendor. Make sure it uses the right account.  Open the check and change the expense account to Accounts Payable.  This will create a credit to your vendor.

If the credit still doesn't show on that report, you can create a new one. Here's how:
 

1. From the Vendor menu, select Enter Bills.
2. Select the Credit radio button to account for the return of goods.
3. Enter the Vendor name.
4. Select the Expenses tab and enter the Accounts on the original bill.
5. In the Amount column, enter the appropriate amount for each Account (the amounts may have to be prorated).
6. Select Save and Close.
   
   

Then, apply the credit from the Pay Bills page. You can do that by following these steps.

1. From the Vendor menu, select Pay Bills.
2. Check the Deposit that matches the Vendor cheque amount.
3. Select Set Credits and apply the Bill Credit you created earlier then select Done.
4. Select Pay Selected Bills, then select Done.

Also, if you wish to add more details, I recommend checking this article: Customize reports in QuickBooks Desktop. 

Let me know if you have additional questions about managing your vendors. I'm one post away. Have a good one!

I paid the vendor with a check. The check has cleared the bank. If I put it in as a credit won't my totals be wrong? It does show up on the report you said to run as a check.

Hey Anne, 

Thanks for reaching back out to us and I'm happy you were able to see that on the report. In order to see if your totals would be affected, you would need to run other reports such as the balance sheet to determine its accuracy. I highly recommend connecting with an accountant to ensure your business is on the right path. If you don't have one, we offer a ProAdvisor service that connects you with experts within your area. Here's how:

1. Go to this Find An Accountant link. 

2. In the Find an expert in section, choose what you're looking for, then use your search field to enter a City or ZIP code.

3. Select Search.

4. Browse through the results and click on each ProAdvisor's profile to learn more information..
   

    

If you have any questions, I'm just a post away. Have a wonderful day!

This did not work for me.  Not surprising.  My client makes a mistake and there is NEVER an easy way to fix it in QBO or Quickbooks.