I paid a utility vendor twice for the same bill. When I put in the new bill I don't see a credit in bill pay or on the vendor list. I ran a report and the first bill did not get put in twice.
Where do I go to see the credit?
Hi there, Anne.
There are some factors why the credit doesn't show on the report. First, the credit created as a check or it's not recorded.
You can try to customize and open a Transaction List by Vendor report to see all the transactions.
Here's how:
Review the checks entered for this vendor. Make sure it uses the right account. Open the check and change the expense account to Accounts Payable. This will create a credit to your vendor.
If the credit still doesn't show on that report, you can create a new one. Here's how:
Then, apply the credit from the Pay Bills page. You can do that by following these steps.
Also, if you wish to add more details, I recommend checking this article: Customize reports in QuickBooks Desktop.
Let me know if you have additional questions about managing your vendors. I'm one post away. Have a good one!
I paid the vendor with a check. The check has cleared the bank. If I put it in as a credit won't my totals be wrong? It does show up on the report you said to run as a check.
Hey Anne,
Thanks for reaching back out to us and I'm happy you were able to see that on the report. In order to see if your totals would be affected, you would need to run other reports such as the balance sheet to determine its accuracy. I highly recommend connecting with an accountant to ensure your business is on the right path. If you don't have one, we offer a ProAdvisor service that connects you with experts within your area. Here's how:
Go to this Find An Accountant link.
In the Find an expert in section, choose what you're looking for, then use your search field to enter a City or ZIP code.
Select Search.
Browse through the results and click on each ProAdvisor's profile to learn more information..
If you have any questions, I'm just a post away. Have a wonderful day!
This did not work for me. Not surprising. My client makes a mistake and there is NEVER an easy way to fix it in QBO or Quickbooks.
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