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Level 3

Partial Payment from customer

A customer has made a partial payment on an invoice and we are waiving the rest amount due. We are not applying a credit, just simply waiving the rest amount due. How do I correct this or apply this in QB as we need the numbers to match and not show that there is an outstanding balance?


Thank you in advance!

1 Comment 1

Partial Payment from customer

Greetings NU-LTGx,

You’ve come to the right place. I can help you waive the customer’s balance due.

Since the customer has partially paid the invoice, you can write off the balance due by adding a negative number in the invoice.

Please follow the steps I’ve laid out below:

  1. Open the invoice.
  2. Enter a new line using the main product service item in the invoice.
  3. Change the description to Bad Debt.
  4. Under the Amount field, enter the balance still due as a negative number.
  5. In the Memo field enter Bad Debt.
  6. Click Save.

Let me share this relevant article too for reference: Write off bad debt.


Please know that I'm only a post away if you need anything else about QuickBooks Online. Have a great week.



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