Greetings NU-LTGx,
You’ve come to the right place. I can help you waive the customer’s balance due.
Since the customer has partially paid the invoice, you can write off the balance due by adding a negative number in the invoice.
Please follow the steps I’ve laid out below:
- Open the invoice.
- Enter a new line using the main product service item in the invoice.
- Change the description to Bad Debt.
- Under the Amount field, enter the balance still due as a negative number.
- In the Memo field enter Bad Debt.
- Click Save.
Let me share this relevant article too for reference: Write off bad debt.
Please know that I'm only a post away if you need anything else about QuickBooks Online. Have a great week.