Payment has not been deposited after 6 days. How is this legal? And obviously this is a known issue, so many questions about this with no real good answer.

I know how delays are painful, @Anahyy.

I'm here to share with you a straightforward answer about your payments on hold in QuickBooks Online.

If your QuickBooks Payments is new, the ACH payments will take a bit longer during your first month. Some banks process the amount within 5 days or more than for the first 1 to 4 weeks while setting up the feature. I'd advise you to wait for a couple of days. 

Rest assured after the first month, your payments will process at the regular deposit time. If you're using a next-day deposit, make sure to process the payments before 3 PM PT. This way, QuickBooks will deposit the amount in your bank account in the next business days. 

For more information, visit this article: Find out when QuickBooks Payments deposits customer payments.

If your account isn't new in QB Payments, I'd recommend checking the status of the payment. This way, we can verify what caused the delay. 

Here's how: 

1. Sign in to the Merchant Service Center.
2. Choose Activities & Reports, then select Deposits.

       3. Pick the specific date range in the Dates field. 

       4. Tap Search and review the status.

• Withheld or Batch Deposit Returned- check your email to see the steps to fix the issue. 
• Funded- Successfully deposits the amount and your money is on its way.

Please note that some banks hold onto funds after we deposit them. I'd advise reaching them if they require additional steps. For more details, check out this link: Why are my funds on hold?

If the issue keeps going, I'd recommend communicating with our Payments Support. They have high-level tools to check your account what caused the delay. You may refer to this page for the instructions and our support hours: Contact Payments or Point of Sale Support.

I'd fasten some articles about payment fees, credit card declined, avoid transaction in QB Payments, and other related topics. 

• What are the fees for QuickBooks Payments?
• QB Payments FAQs

Don't delay to let me know if you have other questions in handling your QuickBooks Payments. I'm here to help you out. Keep safe always. 

they put my deposits on hold without anyone contacting me and resolution center says...all good? there is NO timeline of resolution. No one has contacted me and when I call, no one knows anything. worst service in the industry. I am done with this self servicing company in the new year. You can copy your case to the presidents office but can't get a supervisor or manaqer to call you?n seriously, ITS SHOCKING. I spend more time with quickbooks than my customers.  They act like I am lucky to get customers funds,  when in fact I need to deliver a service.

This isn't the experience we want you to have, @ace casino event. 

We understand that receiving your money on time is crucial, and we sincerely apologize for any delay you may have experienced. To better assist you and give updates on the status of your deposits, we suggest reaching out to our Customer Support Team. They will be able to provide you with further information and help you resolve any issues you may be facing. 

To reach them, you can follow the steps below:

1. Log in to your QuickBooks Online Company.
2. Click on the Help button at the top of the page.
3. Choose the Search tab, then click Contact us.
4. Type in your concern, and click Continue.
5. Under Callback, click Have us call you button. This will route you to enter your details.
6. After that, select Get a call.
7. You'll now be added to the queue and wait for us to call you.

Alternatively, you can check this article that contains the phone number you can use to call them directly: QuickBooks Online Support.

Furthermore, please refer to this helpful article that has details regarding deposits: Why are my funds on hold?

Please do not hesitate to reply on this thread with further concerns regarding your customer payments. We're always here to help.

your organization has NOT sent me an email and there are no further institutions. once again, i will be caught up in “we have escalated your case” bla bla bla 

@ace casino event   There is talk of a class action lawsuit, because Intuit/ QB has been taking money.  

https://quickbooks.intuit.com/learn-support/en-us/payments/re-class-action-lawsuit-against-intuit-i-...