Payroll customer job costs not working on income statements. All labor costs default to null customer. Has this issue been addressed?

Hi Mlallier,

We want to help you with your concern about the income statements in QuickBooks. However, we need more information to provide the correct resolution and sort out the issue.

Can you share more details on why job costs aren't working in the report? I recommend adding screenshots of your labor costs defaulting to null customers.

In the meantime, you can check this article for additional guidance on personalizing reports in QuickBooks: Customize reports in QuickBooks Online.

Please know that you're always welcome to post questions in this space. Have a great day ahead. 

Attached is the weekly wage hours report that has customers assigned to each of 2 employees in the screen shot.  The income statement is no longer including the customer attribute for all employees.  Carlos Campos payroll record is correctly including the customer in the payroll record, but Erik Herrera's payroll record has customer value.

Employee with no customer attribute assigned to payroll record in income statement.  Timesheet did have customer assigned and it should show in income statement detail.

Hi there, mlallier.

I know some details to verify to see employee’s customer attribute in QuickBooks Online (QBO). On top of that, I appreciate all the snapshots you’ve added to your post to get a visual reference of your concern.

If you have done checking up on your employee’s setup, we can go over to the Report’s Report Period to make sure that the employee's check is within its range. Since the report will depend on the employee’s check date we can set it to the dates that cover them.

Furthermore, QuickBooks provides a range of payroll reports. This will provide you with a complete picture of your employee's gross pay, deductions, and tax information for a given period. Please refer to the following article for a detailed list of available payroll reports and directions on how to obtain them: Run payroll reports.

Feel free to add a reply if you have other concerns with payroll. I’m just a post away to answer you. 

This is not a solution.  What a stupid answer from your Rose. My subscription includes job costing, which includes labor costs.  Now that features does not function.  Stop avoiding the issue and fix this problem and stop trying to blame the customer for Quickbooks programming errors which caused this problem.

ONCE AGAIN QUICKBOOKS CUSTOMER SUPPORT DOES ABSOLUTELY NOTHING TO FIX IT'S OWN PROBLEMS.

Hi there, Mlallier. Thanks for reaching out to us again.
 

I truly understand your frustration. I can imagine how important it is to receive timely and effective support when needed. Let me help you sort this out.
 

I see you're having issues with your payroll customer job costs not appearing on income statements. To rectify this, make sure that the timesheet was used in transactions like invoices and sales receipts to have accurate record-keeping and streamlined financial transactions. If it's already been used, then let's perform some troubleshooting steps to isolate this. 

Let's access your QuickBooks Online (QBO) account using a private or incognito window. There are instances that issues like this occur when the system encounters cache traffic. If this works, you can go back to your regular browser and clear its cache. Once a cache is piled up, it can cause some unexpected happenings on the opened website pages like QuickBooks. 

Otherwise, switch to other supported web browsers like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

If the issue still persists, I suggest reaching out to our QuickBooks Support team. They have the necessary tool to pull up your account securely and initiate a screen-sharing session to better understand the issue and guide you through the process of resolving it. Here's how to contact them:
 

1. From your QBO account, go to the Help icon in the top right-hand corner.
2. Press the Contact Support button.
3. Enter your question in the box and hit Let's talk.
4. Choose the best way you'll want to reach out to us.

Please know that they can only accommodate you Mondays to Fridays from 6 AM to 6 PM PT and Saturdays from 6 AM to 3 PM PT.

Moreover, if you want a quick view of your payroll totals, including employee taxes and contributions, you can run a Payroll Summary report for any date range, or group of employees in QuickBooks. To learn more about it, check out this link: Create a payroll summary report in QuickBooks.

After following the steps, please feel free to provide us with an update on the outcome. It is important to me that we resolve this issue for you. If you have any other concerns related to QuickBooks, you can always return to this thread. 

I have the same problem and have addressed it to the highest level of support 3 times, just started the 4th. They keep telling me the program is working as designed, but it's not. It was working perfectly for 6 years until April 1, 2023 when the newest online update was rolled out. Hoping the figure it out, the third attempt I was told there are 1,000's of customers complaining about the loss of function. Following this thread for updates.