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FedUpWithThis
Level 2

Payroll posted to wrong account How can I fix this?

Its wild to me that they cant seem to fix this "glitch" and after over 3hrs worth of phone calls the only solution they offer is for me to cancel both my QBO and Payroll accounts and start new ones from scratch... Like, WHAT! Are you going to pay for someone to set everything up again and input everything since the issue is clearly on your end? Every few months something else goes wrong, some type of "glitch" and always the same excuses and same so called solutions... Why dont you just fix it? Oh. yeah, Its definitely made a huge mess out of my PPP accounting.. Thanks, for that.. lol

taile77
Level 2

Payroll posted to wrong account How can I fix this?

I just want to let QBO know that I had this problem as well and it's flipping frustrating. I can't believe there's no feature to edit the bank account it is being withdrawn from. Either give us an edit feature or let us remove the bank account from the default spot. Quickbooks Online really suck.

DawgOn
Level 1

Payroll posted to wrong account How can I fix this?

So I save the print file to pdf for payroll when I run it, as I'm out of town and have someone locally print the pdf on checks.   GUESS WHAT -- THEY USED THE WRONG CHECKS.  And yes you're right.... Quickbooks makes sure you waste fantastic amounts of time to process it correctly.

 

Something as simple as mis-printing and you waste such time.  The frustration is that Quickbooks very clearly has no concern for the wasted time, nor intentions to make payroll check account drawn from editable.  Very frustrating.

 

Fortunately, the market is getting closer to the consumer and another accounting package will respond quicker and more directly to user needs and take the market share.

FedUpWithThis
Level 2

Payroll posted to wrong account How can I fix this?

What......? No standard an mostly useless rebuttal from a Quickbooks guru? So I guess this will never get fixed and I will just have to deal with it but still pay for something that doesn't work correctly and do extra work to balance everything..

 

Thanks Quick Books team... Real quality A+ technical support and customer service.... Haha 😄 

melissaseals01
Level 2

Payroll posted to wrong account How can I fix this?

I totally agree!  How is there not a way to have these transactions able to be transferred.  I know the money will come out of the correct account, which is great but I still would love an option other than a journal entry.  If I have taxes being drawn will the taxes be processed from the correct bank account?

melissaseals01
Level 2

Payroll posted to wrong account How can I fix this?

I had the same procblem and its with my PPP funds.  Is there no way to fix this?  Anyone got suggestions?  I'm using QBO.

GlinetteC
Moderator

Payroll posted to wrong account How can I fix this?

Thanks for joining us here, melissaseals01.

If payroll were posted to the wrong bank account, then you'll have the option to create a journal entry to transfer the funds to the correct bank account other than delete and recreate the paycheck or taxes in QBO.

 

To create a journal entry:

 

  1. Select + New.
  2. Select Journal entry
  3. Fill out the fields to create your journal entry.
  4. Select Save and close.

 

Reach out to your accountant if you need help with the associated accounts. 

 

If you have additional concerns, please post them anytime here.

bdgenetics
Level 1

Payroll posted to wrong account How can I fix this?

Please let me know if you find a way to correct this.  I also corrected the bank account and the actual money is coming out of the correct bank account.  It is just on the wrong register which wont match.  It seems like all the Quickbooks experts fail to understand our problem.  Thank you.  [email address removed] 

kathrynhollis195
Level 2

Payroll posted to wrong account How can I fix this?

Please also add me to the request that a payroll transaction can be changed to the correct bank account. I am struggling with how to correct the payroll details posting to wrong bank account but QBO created another entry in the payroll bank account with no details. P&L is now incorrect as well as chart of accounts b

kathrynhollis195
Level 2

Payroll posted to wrong account How can I fix this?

I will follow the instructions contained in the link on how to create a journal entry.  Once that is done in the payroll account, what do I do with the original entry (which contain the tax, etc. info) in the regular bank account in QBO  and the expense entry in the payroll bank account containing only the net amount of paycheck?

AileneA
QuickBooks Team

Payroll posted to wrong account How can I fix this?

Hello, @kathrynhollis195

  

Please allow me to join the thread and help share information about about journal entry. After creating an payroll expense account, you'll need link it to the journal entry to match the bank transaction. Once done, you can start linking it to the payroll data. 

 

To accomplish this task, go to the Banking. Here’s how: 

 

  1. Click on the Banking tab and then pick Banking
  2. In the Bank and Credit Cards section, select the account you’re working on. 
  3. Go to the For Review column and look for the transaction. 
  4. Press the entry to open the complete details. 
  5. Under Category assign it to the Payroll account 
  6. Hit on the Add button. 

 

 

 

Here's a link with additional information on how to easily add and match journal entry to transactions from your online bank account. 

 

You can also refer to this article for your future reference: Manually enter payroll paychecks in QuickBooks Online

  

Stay in touch if you have any other questions. Please know I'm here anytime to help. Have a great rest of your day.

taile77
Level 2

Payroll posted to wrong account How can I fix this?

So it happened again and I had to fix it by merging. Thanks to the person earlier on this post for providing the method to correct this wrong, although an option to fix it should be part of QBO. It is careless in my part for not checking the bank account, but it should be reasonable to assume that if you delete that unwanted account from your CoA that it would not appear in the default position? 

tacticallawnsolu
Level 1

Payroll posted to wrong account How can I fix this?

Wrong. It will show on Quickbooks that is is drawing from the right account but it is still pulling money out of an old account not allowing to reconcile. This is an ultimate failure on Quickbooks part. Not satisfied at all.

CarolinaFab
Level 1

Payroll posted to wrong account How can I fix this?

When you merged did it correct your issue? I merged by account after reading this post and the payroll still shows the negative. 

MaryJoyD
QuickBooks Team

Payroll posted to wrong account How can I fix this?

I can share some information about merging accounts, @CarolinaFab.

 

Try to check those transactions are combined in the active bank account.

 

Here’s how to check:

  1. Go to the Accounting menu and choose Chart of Accounts.
  2. Find and select the register of the bank account
  3. Click View register in the Actions column

To know more about how to locate transactions from your account registers, check this article: Find, review, and edit transactions in account registers

 

Here’s more information on how to organize your list of accounts: How to merge accounts, customers, and vendors.

 

Let me know if there's anything that I can assist. I'm always here to help. 

flyingdc
Level 2

Payroll posted to wrong account How can I fix this?

i had the same problem... there was not a warning to change bank registers... did anyone find a good solution yet???

MirriamM
Moderator

Payroll posted to wrong account How can I fix this?

Hi there, @flyingdc.

 

When payroll post to the wrong bank account, you can create a journal entry to transfer the payroll transaction to the correct bank account. 

 

Here's what you'll need to do:

  1. In the left menu, click the + New button.
  2. Pick Journal Entry.
  3. Under the Journal date, enter the paycheck date.
  4. Fill in the needed details to create your journal entry.
  5. Hit Save and close when done.

You can see this article to know more about how to enter the debits and credits for wages and taxes, as well as a sample paycheck: Manually enter payroll paychecks in QuickBooks Online.

 

If you have any questions or clarifications, let me know by leaving a comment. I’m more than happy to help. Have a great day!

ljherrell
Level 1

Payroll posted to wrong account How can I fix this?

This is fine for the paychecks.  I was able to void each check out and add in a new check for each employee for each week.  Problem?   the Payroll tax was also posted to wrong bank acct.  This, I was just told, cannot be changed except thru journal entry, which I hate doing (I hate messing with anything involving my P/R tax) but I cannot balance my account unless I do it.

finchyo
Level 1

Payroll posted to wrong account How can I fix this?

FIXED!

Go into the journal entry and click on it. Then change the account name from the old account to the new one. 

savannahmasatool
Level 1

Payroll posted to wrong account How can I fix this?

There are two steps to changing the payroll bank account in QuickBooks online. One step to actually change the bank account routing and account number, and then another step which changes the account payroll defaults to deducting from.

I just dealt with this same issue myself, I changed which account it should be deducting from but funds were drawn from the old account. why can't this be one step quickbooks? this is much harder than it needs to be.

 

 

Under the great icon, go to payroll settings. next click "direct deposit", there you change the account and routing number to the bank account you would like funds withdrawn from. 

 

Next under payroll settings go to "preferences" and then "accounting preferences" at the top there will be a drop down menu, this changes the account that payroll is entered into.

AccountantJC
Level 1

Payroll posted to wrong account How can I fix this?

This is such a poor feature -- not being able to remove the incorrectly posted payroll transactions from the register. I denounce QB payroll every chance I get. Horrible. 

Sysanchez
Level 1

Payroll posted to wrong account How can I fix this?

Do you happen to have an example of the journal entry?

barbatrapid
Level 2

Payroll posted to wrong account How can I fix this?

Tell me about it!!!  Then he puts me on hold and HANGS UP! After all that time holding, I swear I am going with some other software.  QB is terrible and they don't care!!

ejrugulach
Level 1

Payroll posted to wrong account How can I fix this?

I clicked on the gear icon and payroll settings is not a choice, what else can I use?

Ryan_M
QuickBooks Team

Payroll posted to wrong account How can I fix this?

Hi @ejrugulachm,

 

I'll handle this query for you. 

 

Please ensure you're logged in with admin access so you can see the Payroll settings option under the Gear icon. To learn more about the different users available in QuickBooks Online, along with their access rights, view this article: User types and user permissions in QuickBooks Online.

 

On the other hand, if you're already logged in as an admin, proceed with this step:

 

Open your browser's private window. It will isolate the cache, which is the common cause of unusual behaviors for browsers. 

  • Google Chrome: Ctrl + Shift + N
  • Microsoft Edge: Ctrl + Shift + P
  • Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

If you're able to access the Payroll settings page, proceed to clear your browser's cache. Otherwise, open a different browser that's available for you. 

 

When you're able to access the Payroll settings page, take a look at this article: Payroll accounting preferences. It has the steps on how you can change accounts to use for your payroll, as well as other preferences, such as adding classes. 

 

Press the Reply button below if you have any other questions. I'll be sure to get back to you. 

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