cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Get unlimited expert tax help and powerful accounting in one place. Check out QuickBooks Online + Live Expert Tax.
Service
Level 6

Phone app is buggy and slow, errors out doing normal tasks such as adding customers. Performance making qbo into miserable experience?

Just doing normal tasks like adding customers or saving receipts errors out. Screen goes black, I have to wait a minute for screen to reappear. Clearing the cache or deleting then re-adding the app doesn't help. I send a receipt and customer gets it the next day. My experience became so unworkable that I even bought a new S22 Samsung phone and things are only marginally better. Overall everything is slow, as if phone can't handle demands of app, but I think it is either a bug or virus infection in app. Today a bug notice from qbo popped up on app. It feels like even intuit knows something is up. I tried discussing issue with qbo customer service but we didn't speak the same language, if you know what I mean.

1 Comment 1
jamespaul
Moderator

Phone app is buggy and slow, errors out doing normal tasks such as adding customers. Performance making qbo into miserable experience?

Hello, Service. 

 

We want to turn the tables around and ensure you'll be able to work on the mobile app. With that said, I'd like to point you to the right direction in fixing the issues and the bug notice you received. 

 

Since you've already did the necessary steps to resolve those issues beforehand, we'd like to take a closer look at the problems you're having and fix them.

 

I see that you've already contacted our support. In this case, let's give it another shot since handling these kinds of issues require a live support. 

 

We can use the same phone number you've called, and if you have a case number handy, we can also give it to the next available agent. They'll read through the notes and continue where you last left. 

 

In case you need help reaching out to them, we can follow these steps: 

 

  1. In the mobile app, tap the question mark icon (top right corner). 
  2. Select Help and Support.
  3. Tap the Contact Us button.
  4. In the box, enter something like "mobile app issues."
  5. Proceed with Continue.
  6. Select either the Schedule appointment or Have us call you option. 

 

If you can't access the Help page on the mobile app, we can use a computer browser instead: 

 

  1. Click the Help menu.
  2. Go to the Search tab, then click the Contact Us button.
  3. In the box, enter "mobile app issues."
  4. Proceed with Continue.
  5. Choose how you want to reach us (phone or chat).

 

We would want to use a computer in the meantime to manage your business in QuickBooks. 

 

If you need help creating a sales report after dealing with the issues, we can take a look at this articles page for a list of articles: Sales reports.

 

In the mobile app, we can tap on the Menu button, go to the All tab then select Profit and Loss

 

If you have other concerns regarding QuickBooks Online, please let me know. I'll help you record your entries and manage your data in the program. I'll see you again soon. 

Get answers fast!
Log in and ask our experts your toughest QuickBooks questions today.

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up