Hello, Service.
We want to turn the tables around and ensure you'll be able to work on the mobile app. With that said, I'd like to point you to the right direction in fixing the issues and the bug notice you received.
Since you've already did the necessary steps to resolve those issues beforehand, we'd like to take a closer look at the problems you're having and fix them.
I see that you've already contacted our support. In this case, let's give it another shot since handling these kinds of issues require a live support.
We can use the same phone number you've called, and if you have a case number handy, we can also give it to the next available agent. They'll read through the notes and continue where you last left.
In case you need help reaching out to them, we can follow these steps:
- In the mobile app, tap the question mark icon (top right corner).
- Select Help and Support.
- Tap the Contact Us button.
- In the box, enter something like "mobile app issues."
- Proceed with Continue.
- Select either the Schedule appointment or Have us call you option.
If you can't access the Help page on the mobile app, we can use a computer browser instead:
- Click the Help menu.
- Go to the Search tab, then click the Contact Us button.
- In the box, enter "mobile app issues."
- Proceed with Continue.
- Choose how you want to reach us (phone or chat).
We would want to use a computer in the meantime to manage your business in QuickBooks.
If you need help creating a sales report after dealing with the issues, we can take a look at this articles page for a list of articles: Sales reports.
In the mobile app, we can tap on the Menu button, go to the All tab then select Profit and Loss.
If you have other concerns regarding QuickBooks Online, please let me know. I'll help you record your entries and manage your data in the program. I'll see you again soon.
