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Zubairuddin Mohammed
Level 1

product and services


Dear support Team,

We are using quick books online from last two months, staring we import inventory in quick books and we inactive all the inventory but its showing in our shrinkage so we deleted all the entry one by one, now in the balance sheet  it showing all the Inventory Starting Value including inventory which we already deleted ?

3 Comments 3

product and services

Hello Zubairuddin Mohammed!


I'll be happy to share information about deleted (inactivated) inventory items.


Making an inventory item inactive doesn't remove the transactions under it. You'll want to make the item active gain. Then, run an item report to see the transactions under it and open each of them so you can delete them. Open the transaction, click More and choose Delete.


To see the list of inactive items, go to your Products and Services list, click the Funnel icon in the upper left of the table, and filter the inactive items.


Feel free to reach out if you need more help.

Zubairuddin Mohammed
Level 1

product and services

we already deleted all inactive entry but, deleted inventory balance is showing in balance sheet as inventory starting value   

QuickBooks Team

product and services

I suggest contacting our QuickBooks Support Team, Zubairuddin Mohammed.


This way, they'll be able to further investigate the main cause of why the deleted inventory balance is showing in the Balance Sheet as the inventory starting value.


Since we’ve improved the process of reaching out to our support in QuickBooks Online, you can reach one of our agents by going to the Help menu.


Here are the complete steps:

  1. Go to the Help menu.
  2. Select Talk to a human.
  3. Type in your concern in the Type something field.
  4. Click the send icon.
  5. Choose I still need a human.
  6. Click Contact Us.
  7. Select the Send a message button.
  8. Enter the necessary details, then click Continue.


I'm also adding this article to help you learn more about tracking inventory in QuickBooks Online: Set up and Track your Inventory.


Just in case you want to change the product and service item types, here's an article that you can read for detailed information: Change Product and Service Item Types in QuickBooks Online.


You can always get in touch with us if there's something else that you need help with. This way, we'll be able to provide an accurate resolution for you.

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