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Level 1

Product/service showing up under wrong income account

I have updated a product/service I sell to a new income account and made it a sub-category. Upon doing this, all invoices have been updated showing the new income account and correctly show it as a subcategory. However, when I run a P&L for the year, it returns the income to the prior income account, not the newly updated one. Why is this not synced eventhough it has been updated on the invoices? 

Solved
Best answer 10-18-2017

Best Answers
Highlighted
Level 10

Product/service showing up under wrong income account

@brittanyiah

 

It would not change if you old invoices are associated with the inventory item. You would need to go into your old invoices one at a time, and change to the new inventory item, But if they are associated services/non-inventory items, change the income account and select "Also update this account in historical transactions" box (right below income account), it should also change historical transactions as it said. In case you missed selecting that box, follow the instructions below.

How do I change the account my product and service item is associated with?

 

+++

 

 

Also update this account in historical transactions Also update this account in historical transactions

View solution in original post

18 Comments
Highlighted
Level 10

Product/service showing up under wrong income account

@brittanyiah

 

It would not change if you old invoices are associated with the inventory item. You would need to go into your old invoices one at a time, and change to the new inventory item, But if they are associated services/non-inventory items, change the income account and select "Also update this account in historical transactions" box (right below income account), it should also change historical transactions as it said. In case you missed selecting that box, follow the instructions below.

How do I change the account my product and service item is associated with?

 

+++

 

 

Also update this account in historical transactions Also update this account in historical transactions

View solution in original post

Highlighted
Level 1

Product/service showing up under wrong income account

I did read that in another post, but unfortunately that box doesn't appear on mine. Perhaps because I'm running the online version?IMG_2701.JPG Sorry the picture is crooked, but I wanted to give a visual of some kind. Thanks!

 

Highlighted
Level 1

Product/service showing up under wrong income account

Also, the income account is already correct. To make the box pop up, I have to put it into a different income account. When I go back to the correct income account, the box disappears. Thanks!

Highlighted
Level 10

Product/service showing up under wrong income account

@brittanyiah

What type of item you're editing? As I said, if it's for the inventory item, you may not see that box. 

Highlighted
Level 10

Product/service showing up under wrong income account

 

@brittanyiah

 

You can also test it on a demo-drive if it's just a glitch on your QBO file.

https://qbo.intuit.com/redir/testdrive/

Highlighted
Level 1

Product/service showing up under wrong income account

Is there a way to batch update "Also update this account in historical transactions" function under Product and Services? Thanks

Highlighted
Level 10

Product/service showing up under wrong income account

@pino


@pino wrote:

Is there a way to batch update "Also update this account in historical transactions" function under Product and Services? Thanks

 


If you're referring to batch update for multiple items (non-inventory type and service type), the answer is NO. You will need to edit one item at a time.

 

For Inventory type, there is NO "Also update this account in historical transactions" function in QBO. It's only for non-inventory and service items.

 

Related article: https://quickbooks.intuit.com/community/Inventory-and-projects/How-to-change-the-account-for-a-produ...

 

 

Highlighted
Level 1

Product/service showing up under wrong income account

Well, can it be done for service and non-inventory type then?

Thanks

Highlighted
QuickBooks Team

Product/service showing up under wrong income account

Hey there, pino.


Thanks for dropping by the Community. Let me provide some details about updating historical transactions by batch for Service and Non-inventory type.


 @vpcontroller’s answer is correct, when updating transactions you’ll need to open each item and manually mark the box for Also update this account in historical transactions.


We take into consideration our customers’ ideas when enhancing the product’s features. Your suggestions are helpful in identifying the features our customers want the most for consideration in future enhancements.


You can let our engineers know that updating historical transactions for Service and Non-inventory type by batch is a great feature to have. To send feedback, simply select the Gear in the top right-hand corner and click Feedback.

 

For future reference, I added a link on how to change the product and service types in QBO.

 

Keep me posted if you have additional questions about working in QBO. I'm here to lend a helping hand. Have a great rest of your day.

 

Highlighted
Level 1

Product/service showing up under wrong income account

I changed the income account for a service but the historical box only shows on the main income account not the subcategory account from the main one. Why?

Highlighted
Moderator

Product/service showing up under wrong income account

Hi there, bwil.

 

Once you changed the income account as a subcategory account, it'll still show in the income column. Since you're unable to see the historical box, you can try using an incognito window to identify if it is a browser issue.

 

Please follow these shortcut keys to disable the web cache:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox and Internet Explorer Ctrl + Shift + P
  • Safari: Command + Shift + N.

 

If you're able to see the historical box, you can go back to your regular browser and clear the cache. It allows your browser to function more efficiently. You can also use a compatible browser with QBO.

 

 Make sure to put a check in the Also update this account in historical transactions box.

 

  1. Click Sales on the left panel.
  2. Select the product/service you want to modify and click Edit under the Action column.
  3. Click the drop-down arrow to select the sub-account.
  4. Make sure to mark a check in the Also update this account in historical transactions box.
  5. Click Save and Close.

 

You can take a look at the screenshot below:

w2.PNG

 

I'm including about changing type of the items.

 

Let me know how it works on your end. I'm always here to help you

Highlighted
Level 10

Product/service showing up under wrong income account


@bwil wrote:

I changed the income account for a service but the historical box only shows on the main income account not the subcategory account from the main one. Why?


@bwil The historical transactions checkbox should still popup changing it from parent account to subcategory account or subcategory account to another subcategory account.

Highlighted
Level 1

Product/service showing up under wrong income account

Hi There,

 

I need to update the historical transactions to accurately reflect the corrected income account for my client's Product/service, and have no check box that says "Also update this account in historical transactions."

 

Can someone please advise?

 

Thank you!

Highlighted
Moderator

Product/service showing up under wrong income account

Thanks for joining this thread, kdavisvip.

 

Let me share additional information about your concern.

 

If you're trying to update an inventory item, you may not see the option, since you can only select the parent account. However, if it's for non-inventory or service item, you'll have to select first the account you'll want to assign the items, after selecting the account, you'll then see the option to checkmark the "Also update this account in historical transactions" box.

 

You can check this article on how to change the account for the product/service item for your reference: Change the account for a product/service item.

 

Let me know if there's anything else I can do to help with managing your accounts. I'll be right to assist you.

Highlighted
Level 1

Product/service showing up under wrong income account

I agree - I do not have the option/button to update historical transactions.  Nothing I do seems to change the past entries to point to the current account/item.  I am on quickbooks online.

Highlighted
QuickBooks Team

Product/service showing up under wrong income account

Thanks for joining the thread, @HC131.

 

The button to update your historical transactions in QuickBooks Online should be there if you've followed the steps mentioned above. If it's not, I recommend trying to change the account in a private browser. This will allow the program to run without collecting saved data from your cache and cookie files. After you check the box and make the necessary changes, I recommend clearing your web browser's cache and cookies to ensure a faster running browser. I'm also going to submit feedback to our Engineering team personally, so they can consider adding this feature to future updates.

 

I'm only a few clicks away if you have any other questions. Take care.

Highlighted
Level 1

Product/service showing up under wrong income account

Does anyone have a updated way to do this? The online agent sales its not possible anymore?

Highlighted
QuickBooks Team

Product/service showing up under wrong income account

Hello, @megandeleeuw.

 

Once you've selected a new account under the Income account section, the Also update this account in historical transactions field becomes available.

 

If you don't see that option and the historical transactions aren't updating when changing the account, I suggest reaching out to our Support Team so a representative can review this further and investigate this unusual experience.

 

To contact support:

 

  1. Tap on Contact us from the Help menu.
  2. Write a short description of your concern under the What can we help you with? section.
  3. Click on Let's talk.
  4. Choose a way to connect with a representative.

For additional reference about managing products and services in QuickBooks Online, feel free to read this article.

 

Post again if you have any other questions. I'm always here to help. Have a good day!

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