Progress invoicing calculations incorrect

chuck27p · ‎June 03, 2024

I'm having a big problem for many months now, maybe even longer. We use progress invoicing a lot and for some reason, the calculations are no longer correct. It doesn't matter if I pick a % or $ in the popup screen - let's say I put in 25% on a 10,000 estimate. It should show 2,500 but always shows some random number, like 24,999.34 and it's always slightly off. Most of our estimates have multiple line items and if you look at the % on each line item it's something incredibly long like 25.0000098 or something weird. This is a real pain to fix and in some cases we just can't fix it.

Just like others here, I've chatted with support on and off for months and every time is a worse experience than before. They never seem to have any idea whatsoever in how the product works or what I'm talking about, and they tell me they'll escalate it, and nothing ever happens. So I'm posting this publicly to see if anyone can help or fix the issue. It impacts our business.

Sherrie_F · ‎June 03, 2024

I appreciate you providing details of your concerns regarding incorrect calculations of progress invoicing, @chuck27p.

Let me share some insights on why the calculations of progress invoicing have been incorrect on your end and provide some ways to help you fix this.

The incorrect calculations you've encountered are an issue between your computer or device and the QBO servers. However, QuickBooks can behave unexpectedly due to browser problems.

To isolate this, you can try accessing your QuickBooks account through a private browsing window to see if it is a browser-related issue. You can use the following shortcut keys to access incognito mode:

Safari: Control + Option + P
Google Chrome: Press Ctrl + Shift + N
Firefox or Internet Explorer: Ctrl + Shift + P

If this works, you can clear the browser's cache so the system can start fresh. If you get the same result, I recommend switching to a different supported browser.

You may also find this resource helpful to learn how to automatically or manually send reminders to customers when your invoices are, or soon to be, overdue: Send invoice reminders automatically or manually in QuickBooks Online.

Keep your posts coming if you have additional questions about invoices in your QuickBooks Online (QBO) account. I'm always here to help. Stay safe.

chuck27p · ‎June 03, 2024

Thanks for replying, but this seems to be a typical response in these forums. No, this does not resolve anything. I launched Safari and Chrome in private windows and the issue is still there. I have cleared cache - still there. And I'm not sure what the link is for, it has nothing to do with this issue. Thanks.

LouiseG · ‎June 03, 2024

I can imagine the hurdle you've been through trying to fix this, @chuck27p. I'm here to ensure you'll get the urgent help you need.

Since the issue persists even after performing the troubleshooting steps, I recommend contacting our Support team to investigate this further. I understand you contacted our customer service already, but they have all the resources to check your account thoroughly and address this matter. They can also open a ticket if necessary.

Go to the Help icon.
Click the Search tab, then Contact us.
Choose Ask about something else, then provide a brief description of your concern.
Select how would you like to connect with us.

Moreover, once you're ready to receive your customers' payments, here's an article for guidance: Record invoice payments in QuickBooks Online.

You're more than welcome to drop by if you have questions about your invoices or any QuickBooks-related concerns. Let me know and I'll lend a hand again.

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Progress invoicing calculations incorrect