I have QB for Mac 2019 and use online payroll. When I try to export a payroll report to excel, it opens MS Word and then gives me an error message. Also, when I try to export my checkbook register, QB crashes every time. I have Excel for Mac 2020.
Good afternoon, @aces.
Thank you for reaching out to the Community. I'd be glad to lend a hand and provide you with information about exporting your payroll report and your checkbook register to Excel.
The issue that's occurring sounds like an application problem, and I'd like to test out a few troubleshooting steps to get you back to business.
First, let's try:
If the following steps above weren't successful, then let's run a Verify and Rebuild utility. This tool will fix any errors it can find and notify you of anything that needs to be manually corrected.
To run the Verify and Rebuild utility, here's how:
You can also refer back to this article for further guidance as well: Verify and Rebuild Data in QuickBooks Desktop. Once done, try to export the payroll report to Excel. If you're still getting the same results, you can repair QuickBooks Desktop to fix the program issues and errors.
That's all for it. Please let me know if the information provided does the trick. I'm only a comment away if you have any more questions or concerns. Happy Tuesday!
Hello again, aces.
You can update your desktop version to check if you can successfully export payroll without experiencing crashes. Let me show you how:
For more information, check out: Update QuickBooks Desktop for Mac.
Let me know if you need further assistance. I’m here to help you out. Take care.
I'm here to guide you through the right track, aces.
Now, you will have the option on how you will connect with the QuickBooks Experts. Our care team is available from 6 A.M to 6 P.M on weekdays and 6 A.M to 3 P.M on Saturdays.
Do you have questions in mind? Let me know right away, I'm ready to answer them all. Have a good day.
It depends on the kind of issue you’re having, @aces.
These issues are free of charge:
For more information, check the following article: Intuit QuickBooks Desktop & Point-of-Sale software support policies.
You can also get an Intuit Care Protection Plan for Mac (Monthly or Annual) to get an access to unlimited support. QuickBooks for Mac:
Check this Care Plans for QuickBooks Desktop Pro, Premier, and Mac article for more information.
I'm always here if you need more help. The Community is always here to assist.