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aces
Level 1

QB for Mac 2019 and use online payroll. MS Excel for Mac 2020

I have QB for Mac 2019 and use online payroll. When I try to export a payroll report to excel, it opens MS Word and then gives me an error message. Also, when I try to export my checkbook register, QB crashes every time.  I have Excel for Mac 2020.

7 Comments
Kendra H
QuickBooks Team

QB for Mac 2019 and use online payroll. MS Excel for Mac 2020

Good afternoon, @aces.

 

Thank you for reaching out to the Community. I'd be glad to lend a hand and provide you with information about exporting your payroll report and your checkbook register to Excel.

 

The issue that's occurring sounds like an application problem, and I'd like to test out a few troubleshooting steps to get you back to business.

 

First, let's try:

  1. Restart your computer.
  2. Open back up QuickBooks.
  3. Access the report and send it to Excel.

If the following steps above weren't successful, then let's run a Verify and Rebuild utility. This tool will fix any errors it can find and notify you of anything that needs to be manually corrected.

 

To run the Verify and Rebuild utility, here's how:

  1. Go to the File menu at the top, then pick Utilities on the drop-down.
  2. Choose Verify Data.
  3. Once one, go back to Utilities, then click Rebuild Data

You can also refer back to this article for further guidance as well: Verify and Rebuild Data in QuickBooks Desktop. Once done, try to export the payroll report to Excel. If you're still getting the same results, you can repair QuickBooks Desktop to fix the program issues and errors.

 

That's all for it. Please let me know if the information provided does the trick. I'm only a comment away if you have any more questions or concerns. Happy Tuesday!

aces
Level 1

QB for Mac 2019 and use online payroll. MS Excel for Mac 2020

Thanks for trying.  Nothing helped.  It's still doing the same things.  When I try verify and rebuild, it is not finding anything wrong.

 

MarsStephanieL
QuickBooks Team

QB for Mac 2019 and use online payroll. MS Excel for Mac 2020

Hello again, aces.
 
You can update your desktop version to check if you can successfully export payroll without experiencing crashes. Let me show you how:
 

  1. Click the QuickBooks drop-down menu, then select Check for Quickbooks Updates.
  2. Select Install Update.
  3. You will receive a confirmation, select Install and Relaunch.
  4. Wait for the update to complete, then QuickBooks for Mac will open automatically.

 
For more information, check out: Update QuickBooks Desktop for Mac.
 
Let me know if you need further assistance. I’m here to help you out. Take care.

aces
Level 1

QB for Mac 2019 and use online payroll. MS Excel for Mac 2020

It said my computer was already up-to-date.  Still having same problems.

 

Thanks,

MarsStephanieL
QuickBooks Team

QB for Mac 2019 and use online payroll. MS Excel for Mac 2020

I'm here to guide you through the right track, aces.

 

I can see that this issue's still not fixed though you've done the possible ways to isolate it. I suggest contacting our QuickBooks Desktop Care to know why you have encountered this and if needed, they will endorse this to our product engineers. Here's how to contact them: (edited)
 
  1. Open QuickBooks Desktop.
  2. Press F1 so that you will be routed directly to QuickBooks Desktop Help.
  3. Click the QuickBooks support hyperlink.
  4. Select for something else box and enter your concern.
  5. Click Search.

 

Now, you will have the option on how you will connect with the QuickBooks Experts. Our care team is available from 6 A.M to 6 P.M on weekdays and 6 A.M to 3 P.M on Saturdays.

 

Do you have questions in mind? Let me know right away, I'm ready to answer them all. Have a good day.

aces
Level 1

QB for Mac 2019 and use online payroll. MS Excel for Mac 2020

Does it cost money to get help from the Quickbooks Experts?

MaryJoyD
QuickBooks Team

QB for Mac 2019 and use online payroll. MS Excel for Mac 2020

It depends on the kind of issue you’re having, @aces

 

These issues are free of charge:

  • Product registration.
  • Issues involving Admin password.
  • Upgrading to the current version or latest release of your product.
  • All issues encountered by Intuit Education Program users.

 

For more information, check the following article: Intuit QuickBooks Desktop & Point-of-Sale software support policies

 

You can also get an Intuit Care Protection Plan for Mac (Monthly or Annual) to get an access to unlimited support. QuickBooks for Mac: 

 

  • Intuit Care Protection Plan for Mac Monthly - $29.95
  • Intuit Care Protection Plan for Mac Annual - $299.95

 

Check this Care Plans for QuickBooks Desktop Pro, Premier, and Mac article for more information. 

 

I'm always here if you need more help. The Community is always here to assist. 

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