QB Online is not allowing us to update our international customers credit cards currently, and we've always accepted international customer CC, how do we fix this?

We appreciate the troubleshooting steps you've done so far, Josh. Allow me to share some details about the QuickBooks Payments and route you to the appropriate team to help you with your credit card concern.

QuickBooks Payments isn't compatible with international customers. It only works in the country associated with your Intuit login. Can you please share how you accepted international customer CC information before?

Since you were previously able to accept international customer credit cards, I recommend contacting our payment support team. They can securely check your account and determine the root cause of the issue.

Here's how to get in touch with them:

1. Log in to your QuickBooks Online Company.
2. Click on the Help button at the top of the page.
3. Choose the Search tab, then click Contact us.
4. Type in your concern, and click Continue.
5. Under Callback, click Have us call you button. This will route you to enter your details.
6. After that, select Get a call.
7. You will now be added to the queue and wait for us to call you.

Additionally, you can refer to this article for the steps on personalizing your reports: Customize reports in QuickBooks Online.

Let us know if you have other concerns about updating your customer's credit card information. We'll be here to help you in any way we can.

Hi and thanks for the reply. We accept credit cards from our international customers, and QB has always allowed us to enter new/updated information until today. When we attempt to update the card info now, it asks which country the client is in and only lists U.S. and CA. 

We have reached out for further help and are awaiting a response. It is very odd, like a glitch has occurred. Previously, QB never asked for a country when updating EasyPay credit information for these clients. We simply would enter the CC#, name on the card, a mailing/Zip code as appropriate and a street address. Now it asks us to verify that the card information is correct and blocks us from saving the updated info.

We have been experiencing the same EXACT problem!  And unable to get a straightforward answer as to what has happened, but clearly a change has been made since you can only select US or CA as the country when entering the credit card billing information....Were you ever able to get resolution?

We have been experiencing the same EXACT problem!  And unable to get a straightforward answer as to what has happened, but clearly a change has been made since you can only select US or CA as the country when entering the credit card billing information....Were you ever able to get resolution?

We are having the same issue. Must be a change on the QB side. Wish they would just say that. Such a hassle for international customers to no longer be able to pay online. I risk losing these customers!

Would be good to understand why this changed. I'm sure its regulatory but transparency would be helpful.

Allowing payments internationally is essential on your end to ensure the retention of your customers, @AOBRIEN. This must be challenging for you. There are two scenarios I'm going to share to help clear things up.

Currently, accepting payments from customers internationally is unavailable if you're using Payments in QuickBooks Online (QBO). We only accept funds from the US and CA regions. 

As a workaround, you can process the payments outside QBO and manually upload the transaction into our system. Here's how:

1. Prepare the transaction in a CSV file format. You can use either the 3 or 4-column format. After that, save the file on your computer.
   
   
   
2. Once done, log in to your QBO account and go to Transactions. Then, select Bank transactions.
3. Choose a bank you to upload the transaction from the blue tile.
4. Select Upload from file by clicking the Link account dropdown.
5. Pick Select files and find the CSV file on your computer. Then, Continue.
6. In the QuickBooks account▼ dropdown, select the account you want to upload the transactions into. Then, select Continue.
7. Follow the on-screen steps. Then, Continue.
8. Select the transaction you want to upload and click Continue.
9. Choose Yes. Then, Done. Please know that there's a 1000-line limit per upload.

You can get more ideas about this by visiting this article: Manually upload transactions into QuickBooks Online. 

In the meantime, I suggest sending feedback to our Product Development Team about allowing international payments so they can further study this suggestion. They can also use this as a reference for future product updates.

If you're not using QB Payments, I recommend contacting the QBO Care Team to further assist you with this and ensure to cater to all your needs regarding this concern.

Check out this article if you want to categorize your bank transactions automatically: Set up bank rules to categorize online banking transactions in QuickBooks Online.

You can always count on us whenever you have further questions about receiving payments internationally or within your regions. Just leave a comment below. Take care always.