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john-truenorthdr
Level 1

Qb se is not allowing preview email for invoices - it's hanging and won't resolve

2.16.24 qbse not invoicing properly
1 Comment 1
JuliaMikkaelaQ
QuickBooks Team

Qb se is not allowing preview email for invoices - it's hanging and won't resolve

Thanks for sharing this in the Community space, @john-truenorthdr. I've got some information about loading previews of invoices in QuickBooks Self-Employed. 

 

Currently, there's an ongoing investigation about the invoices being stuck on the preview page upon sending them. Rest assured that our engineering team is working diligently on a fix so you can get back to business seamlessly.

 

In the meantime, you can contact our Customer Support Team to have your name added to the list of affected users and ensure that you receive email updates about the investigation's progress and get notified as soon as it's resolved. Here's how: 

 

  1. Go to the Help menu and select the Search tab.
  2. Click Contact Us.
  3. Enter a brief description of your concern and select Continue.
  4. Lastly, choose either Start a Chat or Get a Callback to start connecting with them.

 

Furthermore, you might want to scan this material to help you add transactions manually within the program: Manually add transactions in QuickBooks Self-Employed.

 

If you have any other concerns or questions about managing your QuickBooks Self-Employed account, please don't hesitate to reach out. We're here to provide additional assistance and support, and we'll be more than willing to help you with any queries you may have. Take care and stay safe!

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