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E
ET707
August 20, 2022
Question

Quicbooks PDF Saving problem in some folders

  • August 20, 2022
  • 3 replies
  • 24 views

I've got a very interesting problem.

I'm pretty familiar with troubleshooting PDF issues but this one has me stumped.

 

I'm saving PDF reports to a network drive from Quickbooks Enterprise v21.

I can save the PDF reports into many folders \\network drive\quickbooks\reports\2022\test.pdf

But not in others with a longer path name.  Such as: \\network drive\quickbooks\reports\2022\folder 2\long folder name\Report.pdf

Other programs have no issue saving into that folder and I can print to PDF and then save it with no issues.

Other computers in the company have no issue saving to that folder using the same login credentials. 

Anyone seen anything like this before?

 

3 replies

A
AbegailS_
Level 6
August 20, 2022

Hi there, @ET707.

 

I'm here to help you  save your PDF file.


One possible reason why you’re having the issue is that the pdf reader is damage. There are several users who were able to fix it by running the pdf repair tool. Below are the steps to do this:

 

  1. Go to QuickBooks Tools Hub.
  2. Once there, select Program Problems. 
  3. Choose QuickBooks PDF & Print Repair Tool. 


If this won’t work, you can proceed to solution two, three and four in this article: Troubleshoot PDF and Print problems with QuickBooks Desktop. 


For future reference, you might want to make sure your QuickBooks release version is updated. 
 

Let me know how it goes. I'll be right here if you need anything else, as I want to make sure this is taken care of. Have a good one! 

E
ET707Author
August 21, 2022

Yes, unfortunately I've tried all that.

I've run the Tool Hub Repairs.

Repair installed Quickbooks

Manually UN-installed the Microsoft XPS printer driver and reinstalled

Did an SFC /Scannow and DISM repair.

 

I've had PDF printing / saving issues many times before with other systems.

This issue is unique because it works to save PDF reports into some folders but not others.   

I thought it was a folder permission issue but other programs can save just fine into the same folder.

Jen_D
Jen_D
Level 8
August 21, 2022

Thanks for getting back to this thread and updating us with this unexpected reporting behavior in QuickBooks Desktop, @ET707.

 

I want to ensure you're able to save your PDF reports to your folders.

 

If you followed the suggested troubleshooting here and you're still getting the same crashing behavior, I highly recommend that you work with our Technical Support Team already.

 

Our agents can check your company file provide other troubleshooting steps to resolve the problem. To in touch with our Technical Support, follow the steps below:

 

  1. Open QuickBooks and click the Help menu.
  2. Select QuickBooks Desktop Help.
  3. On the pop-up screen select Contact us.
  4. Click the Search for Something else button then type your concern in the Ask us anything box.
  5. Hit Search then scroll down to get your contact options.

 

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

 

I want to ensure everything is resolved for you. Post here again with the result of your call as I want to know that this has been taken care of. I'm also here to provide further assistance if you have other QuickBooks concerns.

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