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chris-morrison
Level 1

Quickbooks bill pay verify Vendor account info

I need to verify the bank account and routing number for a Vendor in Bill Pay.

Payment was sent to the vendor and funds were deducted from our bank account. 
The vendor has told us that the funds were not received.
How can I check the account and routing numbers entered for the vendors bank to confirm payment was sent to the correct bank account?

3 Comments
RenjolynC
QuickBooks Team

Quickbooks bill pay verify Vendor account info

I have the steps where you can see the information, chris-morrison.

 

To view the vendor's bank account, here's how:

 

  1. Sign in to your QuickBooks Online account.
  2. Go to Expenses Pay Bills Online button.
  3. Under the Unpaid Bills tab or the Manage Vendors tabfind the vendor you want to view.
  4. Check the vendor's bank account info and then click Save.

I've got this article if you want to update the information: Add a vendor bank account.

 

Aside from the steps above, you can also view the bill payments you've sent that includes information like process date, payment method, and estimated arrival date.

 

Here are the steps:

 

  1. Go to + New on the left panel.
  2. Under Vendors, select Pay Bills Online
  3. Select the Sent Payments tab.

You can read these articles for more information: 

 

 

If you have more questions for vendors in QuickBooks Online, please feel free to leave a reply here and I'll get back to you. 

wpoynter
Level 1

Quickbooks bill pay verify Vendor account info

 

I have this same issue/question. I followed your steps below but there is no way to view any of the vendor's information.

  1. Sign in to your QuickBooks Online account.
  2. Go to Expenses Pay Bills Online button.
  3. Under the Unpaid Bills tab or the Manage Vendors tabfind the vendor you want to view.
  4. Check the vendor's bank account info and then click Save.

When I complete step 4 the only thing I can do is take them off of bank transfers. I do not see where I can view any information.

AlcaeusF
Moderator

Quickbooks bill pay verify Vendor account info

Hi @wpoynter,

 

Thank you for posting here in the Community. Allow me to chime and provide some clarification about using the Online Bill Pay.

 

After entering the information from the initial setup, you can no longer verify the details. We usually initiate a small test deposit into your vendor's bank account to ensure it's accurate.

 

If you're unsure of the vendor information, the only option is to update the payment method again. You'll need to change the payment method from Online Bill Pay to paper checks and toggle it back within QuickBooks Online.

 

Once you revert, the system will ask you to re-enter their bank account information or sending them a new request. Please follow these steps:

 

  1. On the left panel, click Expenses.
  2. Go to the Vendors tab.
  3. Search and click the vendor.
  4. There will be a box at the top saying BILL PAY ONLINE, click the CHANGE PAYMENT METHOD TO CHECK link.
  5. Confirm action.
  6. It'll be asking you to invite the vendor to online bill pay, click the link and enter new bank info or send a new invite to the vendor.

To view payment details:

 

  1. Sign in to your QuickBooks Online account.
  2. Select Transactions, then Expenses.
  3. Select Bill Payment under the Type column.
  4. You will see the details of the payment. (Note: If the payment was processed by Bill Pay with a paper check, the check image will appear once the check clears.)

For the successful payments, here's how:

 

  1. Select + New.
  2. Select Pay Bills Online button.
  3. Select the Sent Payments tab.

I've also attached an article you can use to learn more about paying vendors electronically in QuickBooks: Set up a bank transfer to a vendor.

 

Please keep in touch with me here should you need any further assistance regarding updating the bank account info. The Community always has your back.

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