I need to verify the bank account and routing number for a Vendor in Bill Pay.
Payment was sent to the vendor and funds were deducted from our bank account. The vendor has told us that the funds were not received. How can I check the account and routing numbers entered for the vendors bank to confirm payment was sent to the correct bank account?
Thank you for posting here in the Community. Allow me to chime and provide some clarification about using the Online Bill Pay.
After entering the information from the initial setup, you can no longer verify the details. We usually initiate a small test deposit into your vendor's bank account to ensure it's accurate.
If you're unsure of the vendor information, the only option is to update the payment method again. You'll need to change the payment method from Online Bill Pay to paper checks and toggle it back within QuickBooks Online.
Once you revert, the system will ask you to re-enter their bank account information or sending them a new request. Please follow these steps:
On the left panel, click Expenses.
Go to the Vendors tab.
Search and click the vendor.
There will be a box at the top saying BILL PAY ONLINE, click the CHANGE PAYMENT METHOD TO CHECK link.
It'll be asking you to invite the vendor to online bill pay, click the link and enter new bank info or send a new invite to the vendor.
To view payment details:
Sign in to your QuickBooks Online account.
Select Transactions, then Expenses.
Select Bill Payment under the Type column.
You will see the details of the payment. (Note: If the payment was processed by Bill Pay with a paper check, the check image will appear once the check clears.)