I hear you, @SourSopShop. I want to ensure this matter is addressed timely.
When accepting online payments, the deposits that weren't posted on your bank account that are on hold will be reviewed along with the details of your receiving account information. In line with this, an email message will be sent to your email address on file for notification.
After reviewing them, the money will be automatically posted into your bank account. You can read this article to learn more: Why are my funds on hold?
Therefore, I'd recommend contacting our Merchant Services Team. A specialist online can pull up your account on file and locate the status of the payments in question. Let me show you how.
I'm adding this reference to know how long it takes to get customer payments in your bank account after you process them: Find out when QuickBooks Payments deposits customer payments.
It'll be always my pleasure to help if you have any other concerns besides QuickBooks payment and deposits. Please let me know by clicking the Reply button and leaving a comment below. Take care and stay safe!
I found out recently that the hold was actually 270 days and that would have been March 7th of this year, I still have not received my $5k. This has been negatively affecting my life since it took place and the fact that moral codes and ethics aren’t being followed is astounding. After the 270 day hold I should have been contacted and my funds should have been released. I constantly regret my decision to be apart of the QuickBooks community as I have been financially burdened ever since as they hold no concern. I’ve contacted them multiple times over that past year just trying to get my $5k back. They stated they have to investigate for 270 days which was odd because I didn’t do anything absurd. I never knew how to utilize the platform as I just joined and my bank transfers weren’t working so I attempted to add the money to my account as a customer, but they wouldn’t let me add it as my own name therefore I used a different name with my bank card (which includes my government name that is attached to my QuickBooks account). I was experimenting with the platform trying to find other options to add the funds from my bank since my transfers service from my bank were giving issues. I was punished by QuickBooks for the mistake which I took responsibility but nothing defends taking my funds and never returning them. That’s $5,000 we’re talking about and that came from my PPP loan. So I have been burdened financially ever since just because I made an ignorant mistake. Id rather just been removed from the platform but you’re taking my funds and not returning them nor communicating when I will have it returned. The date I should have received after the 270 day hold was supposed to be March 7, 2022 but it is now March 15th and nobody has returned my multiple calls. I have spoken to numerous representatives about this issue and they told me I will be refunded within 3-5 business days and they never refund me. They also will tell me that the financial team will reach out to me and they never reach out. I get generic responses like this post will receive and it’s truly just a very unfair circumstance. I do not recommend anybody utilize a platform as this one.
I appreciate you getting back to us and sharing this in the Community. Allow me to chime in and help make sure this is taken care of for you.
As much as I would like to help you out with this, but since Community is a public forum, we're unable to pull up your account and verify the issue you're having.
That said, I highly recommend contacting our Merchant Services team again. I know you already called but they're the ones that can pull up and check your account in a secure environment.
To reach them, you can refer to this article and proceed to the QuickBooks Online with Payments & Merchant Service Center section for the detailed steps: Contact Payments or Point of Sale Support.
I also recommend visiting our website for more tips and other resources you can use in the future: QBO self-help articles.
Don't hesitate to post again or leave a comment below if you have more questions about this or anything else. I'm always ready to help. Keep safe.
I feel like you guys only respond this way so that potential customers don’t fear anything, but you have to think about your current customers and how you mistreat them. I did everything you suggested, but when I try contacting Merchant Services I have difficulties. I can’t even login to the Merchant Service Center without an error message taking place telling me the administrators won’t allow me to login due to the circumstance that took place. So you’re keeping my money hostage, lying about when you’ll give it back, and locking me out from having access to contact the Merchant Service Center so that I can get my money back. Seems like a fancy way to steal your customer’s hard earned money. Don’t respond to my complaints as though you care when the reality is you don’t and you all are continuing to mistreat me. It is now April 10th and I have yet to receive my $5,000 back. It is beyond the amount of days said to keep it. Now company ethics are at hand.
You won't get it. They will say they did feel comfortable with your account and turn it over to the state. Customer service advised me to ask the customer to file a dispute on the payment. Why would she say that unless she knew they were going to rob us
They just did this with me as well. I'm trying to resolve this without legal action, but from your experience it sounds like it must be necessary. I think a class action lawsuit might be the resolution and hope others will join. I just made a post titled "Funds Held" about my experience. If you're interested in taking legal actions we can try to figure a way to spread the word.
I understand where you're coming from, @SourSopShop.
Rest assured that we notified the right team, and you should be on the lookout for an email with an important form included.
Don't hesitate to add a comment in this thread if you have other concerns regarding this matter. The Community is ready to back you up. Keep safe always!
This isn't the experience that we want you to have, @colehargus.
We notice that you are emailing a Risk agent directly, and we advise you to maintain that interaction because they'll have the most details about your cases.
Loop me in if you have additional concerns with this matter. I'm always ready to back you up. Keep safe!