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AccountingManager
Level 2

QuickBooks Online Plus user trying to apply out credits to a debit item. When I select both the credits and the debit, it only shows the debit total. I then cannot apply

 
4 Comments 4
Rustler
Level 15

QuickBooks Online Plus user trying to apply out credits to a debit item. When I select both the credits and the debit, it only shows the debit total. I then cannot apply

Customer credits are applied to the customer invoice, not to the item.

Is that what you are having issues with?

AccountingManager
Level 2

QuickBooks Online Plus user trying to apply out credits to a debit item. When I select both the credits and the debit, it only shows the debit total. I then cannot apply

Hello, Thank you for your response!

 

Yes. I have an invoice that has credits to be applied. When I open the Customer account, it automatically applies all of the credits to the invoices, selecting the incorrect invoices to be credited. The total though reflects a Zero balance as the credits offset the invoices.

 

When I unselect the invoices that are not to be credited, and select the correct invoice, it should show a balance of Zero as the credits offset the invoices exactly. Yet, it is only showing the invoice balance as if I had not selected the credit to be applied. Seems like a system error? It would work correctly if I did not change anything but that is not where the credits are due to be applied.

 

I appreciate your help!

Jovychris_A
QuickBooks Team

QuickBooks Online Plus user trying to apply out credits to a debit item. When I select both the credits and the debit, it only shows the debit total. I then cannot apply

Hi there, @AccountingManager.

 

Let me add some information about the credit memo when you offset the amount of the invoice when receiving payments.

 

You can check and change the date of the credit memo and make sure that it is applied to the invoice in question. You may also need to fill the required fields like products/service items, quantity, and amount in the credit memo.

 

For more details on how to apply credit memos, you can refer to this article: Create and apply credit memos or delayed credits in QuickBooks Online.

 

Additionally, you can run a Invoices and Received Payments report to view what payments are applied with the credit memo and invoices. Just click the Search icon on the top right and select it when typing receive payments.

 

Please let me know if you need further assistance. I'll keep my notifications open. Have a great day!

AccountingManager
Level 2

QuickBooks Online Plus user trying to apply out credits to a debit item. When I select both the credits and the debit, it only shows the debit total. I then cannot apply

Thank you! This worked! I greatly appreciate your help!

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