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Let's go through some troubleshooting steps so you can get back to recording your transactions in QuickBooks Desktop, Jessica.
First, it would be helpful to know what steps you've performed to troubleshoot the matter through the comment section below. This will help me provide the most accurate resolution and information regarding the issue you're experiencing when choosing an account to record your transactions.
Then, let's check your Chart of Accounts (COA) to verify if your accounts are visible. To do this, you can follow the steps below:
- Navigate to Lists on the top menu.
- Select Chart of Accounts.
- Review your accounts.
Once you confirm that your accounts are complete in the COA and you're still unable to select the Personal Checking account, I suggest running the verify tool to check your company data.
Begin by closing all windows by heading to the Window menu and selecting Close All. Then, follow these steps:
- Navigate to File on the top menu.
- Select Utilities.
- Press Verify Data.
If you see the message "Your data has lost integrity," you'll need to rebuild your data to fix the data damage that was found in the file.
For future reference, here's a guide on generating reports to display your data from your company file: Understand reports.
Please feel free to use the Reply button below if you have any other QuickBooks-related concerns, Jessica. The Community is always available for you. Have a great day!
