posted
We are incredibly grateful that you took the time to get back to us and inform us of what you're experiencing right now, Sandy.
For now, we haven't received reports about issues on invoice numbers that are repeating. I'm glad you have found a workaround to adjust the invoice number. This will be great news to other users who may also experience this in the future.
In the meantime, I suggest reaching out to our support team so they can double-check if most of the users are experiencing the same thing. They have the tools to see your account in a secure environment. To do so, follow the steps outlined below:
- Go to Help (?) and select Contact Us.
Note: If you’re using the QuickBooks Self-Employed app, tap the + button and select Ask QB Assistant.
- Enter “talk to a human”, then select Continue.
- Select which way you want to connect with us.
- Have us call you - Get a call from a support expert.
- Chat with us - Start a conversation with a support expert.
Please know, our live support is available Mondays to Fridays from 6 AM to 6 PM and Saturday, 6 am to 3 PM Pacific Time.
Furthermore, QuickBooks Self-Employed has a few ways to get your transaction information. Learn how you can run reports and export them into a CSV file so you'll have a copy of the data: Export Transactions And Get Reports In QuickBooks Self-Employed.
Let me know if you need further assistance with invoice numbers or anything about invoices. I'll be one post away whenever you need help. Have a nice day!
