A credit card payment was deposited but not applied to a customers account. How do I correct this?

I'm here to ensure you'll be able to apply the deposit to your customers account, @chelanbackflow.

You’ll want to link the deposit to your invoice customer. This way, we’ll ensure your accounts are accurate when you reconcile them. Let's perform some steps to achieve this. I'd  be glad to guide you how.

Let’s find the deposit in your Bank Register:

1. Sign in to your QuickBooks Online (QBO) account.
2. Go to the Accounting menu and select Chart of Accounts.
3. Find the account where the credit card payment is deposited and click View Register.
4. Locate and select the deposit and click Edit.
5. On the Bank Deposit screen, scroll down to Add funds to this deposit section, then find the fund you need to edit.
6. In the Received From column, search and choose the appropriate customer name.
7. From the Account column, search and select Account's Receivable, then select Save and Close.

Then to apply the deposit to the invoice:

1. Go to the + New menu.
2. Select Receive Payment.
3. Choose the customer's name. 
4. Under Outstanding Transactions, select the Invoice you need to mark as paid.
5. Select the Deposit entry under Credits, then select Save and Close.

You can also read through this article for more details about the process: How to link a deposit to an invoice.

In addition to this, I’m adding this article that serves as your guide in reconciling your accounts in QBO effectively: Reconcile an account in QuickBooks Online.

I’ll be around if you have other concerns about deposits in your QBO account. It’s always my pleasure to help you out anytime. Have a great weekend ahead.

This did not help.

I need assistance, but all I can find are posts stating how poor Quickbooks Customer Service is.

At this point, I have to agree with ALL of those posts.

I NEED TO SPEAK WITH SOMEONE!!!!!!!!!!!

But I do not see a phone number or a Online Chat option.

HELP!!!!!!!!!!!!!!!!!!!!!

very frustrating

Hello, @chelanbackflow.

If I was in your place right now, I’d sure feel the same way. Let me make it up to you by showing you how to contact us.

Let me walk you through finding your contact options in QuickBooks:

1. Go to the Help menu and choose QuickBooks Desktop Help. Select Contact Us.
2. Give a brief description of your issue and click Continue.
3. You can choose either Start messaging to reach our live chat agents or Get a callback to arrange a callback from our support agents.

Before doing so, please review our support hours to ensure your issue gets addressed right away. Please note that we've made some changes to our support options for QuickBooks Desktop. Our representatives are available through chat or messaging to accommodate all our customer's concerns effectively.

Let me know if you have any other questions. I am always here to help.